Cargo Customer Service & Operations Agent

Your main tasks include, among others:

• Organize optimal workflow
• Answer phone calls and emails as quickly as possible
• Manage and clean queues with internal information
• Manage bookings, quotations considering the dynamic pricing modes. Be oriented for upselling and high yielding cargo

• Manage Customer Service activities
• Minor accounting & reporting tasks
• Sell proactively available capacities.
• Manage allotments and prebookings and inform Manager about market trends, and customer feedback/information
• Cooperate closely with local organization
• Willingness to take risk and show a pro-active approach
• Willingness to occasionally visit customers jointly with Sales Executives or Manager and collaborate closely with them
• Be updated with My SWISS WorldCargo news, pull-out information, Local Procedures and Guidelines
• Observe directives and given deadlines
• Willingness to travel domestically/internationally for training and events if required
• Ensure promotion of Offer & Order as well as online booking platforms (eg. Cargo.One, Webcargo etc)
• Manage and supervise ULD control