Senior Cargo Customer Service & Operations Employee

Your main tasks include, among others:

• Organize optimal workflow
• Answer phone calls and team mailbox as quickly as possible
• Manage and clean queues
• Manage Customer Service activities
• Manage bookings, quotations considering the dynamic pricing modes. Be oriented for upselling and high yielding cargo

• Sell proactively available capacities
• Manage allotments and pre-bookings and inform Manager about market trends, and customer feedback/information
• Operational planning of flights & trucks, escalations, recovery tasks
• Regular exchange with partners and providers
• Cooperate closely with local organization
• Willingness to take risk and show a pro-active approach
• Willingness to occasionally visit customers jointly with Sales Executives or Manager and collaborate closely with them
• Be updated with My SWISS WorldCargo news, pull-out information, Local Procedures and guidelines
• Observe directives and given deadlines
• Willingness to travel domestically/internationally for training and events if required
• Ensure promotion of Offer & Order as well as online booking platforms (eg. Cargo.One, Webcargo etc)