Service Specialist – Operational Service Desk Business Aviation (f/m/d)

Service Specialist – Operational Service Desk Business Aviation (f/m/d) Dahlewitz Vollzeit JR6088687 Stellenbeschreibung An exciting opportunity has arisen for a Service Specialist – Operational Service Desk Business Aviation (f/m/d) to join Rolls-Royce Deutschland in Dahlewitz near Berlin. Rolls-Royce Deutschland (RRD) brings together a team of more than 4.000 employees from more than 50 nations, pursuing their passion for excellence when it comes to designing, manufacturing and servicing state-of-the-art aerospace engines. Our headquarters in Dahlewitz near Berlin are home to the company's Development, Assembly and Customer Service units as well as central administrative and strategic departments. At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power. Key Accountabilities: Day to day interface to Service Manager – Operational Service Desk (OSD) for all OSD related items in service delivery to customers and service partners (OEM, Service Centers, Operators). Coordination of assigned tasks relevant for AOG service restoration process, e.g. technical, logistical and manpower solutions. Provide On-Call support for ongoing AOG events. Deliver the service quoting and invoicing process for selected RR AOG services. Support Spares order administration and ensure timely delivery of spare parts to customers including follow up of logistic flow. Ensure flawless, on-time and effective communication flow to customers (OEM, Service Centers, Operators). Main focal point for OSD tool administration. Actively support lessons learnt review meetings, Service Delivery Failure (SDF) investigations and implement assigned corrective actions . Pro-actively identify and consolidate supply chain, forecasting and stock management risks and work closely together with relevant entities in solving potential spares availability issues. Support development of capabilities, process and tools to implement and meet LEAN standards. Support implementation of risk management and administer risk register. Qualifications and Skills: Aerospace or Business related degree or equivalent. Experience in service delivery, product and Aftermarket support. Direct customer knowledge/experience and SAP knowledge of advantage. Able to work under pressure and able to manage/priorities workload. Drive and attitude to deliver under challenging circumstances as well as excellent interpersonal and communication skills. Very good English skills. To account for operational requirements it is expected (adjust the working hours to the business needs and be available to work later in the evening). We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation. Our People are our Power We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Diversity and Inclusion strategy here So that you can be your best at work and home, we’ll consider flexible working arrangements for everyone, in any role. Application closing date: 12.04.2022 Job Requisition: JR6088687 Stellenkategorie Service OperationsVeröffentlichungsdatum 29 März 2022; 00:03 Über uns Rolls-Royce steht für hochmoderne Technologien und liefert saubere, sichere und wettbewerbsfähige Lösungen für Antriebs- und Energieanforderungen in aller Welt. Unser System versendet gegenwärtig keine automatischen Stellenbenachrichtigungen. Bitte prüfen Sie die Stellenangebote regelmäßig auf neue Einträge.