Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers
Role: A Transparency Strategic Account Manager will be responsible for managing and growing a book of accounts (brands/manufacturers) to the Transparency service, ensuring a successful on-boarding transition and ongoing usage of the service. As part of this role you will also work with brands during the implementation phase as an adviser and project manager ensuring a smooth operational brand experience. You will build relationships with your brands to better understand their needs and how Transparency can help protect and grow their business.
You will also have a great deal of influence on streamlining operational processes by documenting best practices, writing wiki guides, and advising our product management team on features that will enable self-service.
The role will offer a set of repeatable tasks as well as ambiguous tasks that require decision making and consulting with brands as they move from initial operational readiness to full product protection. You will work with commercial and homegrown tools to manage your brand's engagement with Transparency . The main functions of the role are listed below, although the list is not exhaustive and may change from time to time.
1. Brand catalog expansion/enrollment
2. Helping your brands realize the full benefit of Transparency
3. Communication and rollout of new features
5. Reporting questions/support
6. Resolving tickets with internal stakeholders
7. Counterfeit escalations
8. Content management
As a strategic contributor to the Transparency team you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound operational practices, inventing and simplifying job functions, and training your peers on best practices for efficiency.
For this position, we expect..
A successful candidate for this role will have several years or more of sales, account management or customer support experience working in a fast paced and ambiguous environment. Startup experience would be excellent where you have worn many different hats and successfully navigated through complexity while never missing a beat with customers. An extremely strong attention to detail and CUSTOMER OBSESSION is critical to the success of this role.
· Bachelor’s degree or equivalent
· 3+ years professional experience, preferable in supply chain, account management or inside sales
· Proficient using Microsoft Office
· Ability to work with cross functional teams
· Business fluent in German and English
Further qualifications would be a plus ...
· Experience working in a supply chain, e-commerce or technology environment
· Understanding of consumer packaging, counterfeit prevention
· Experience navigating complex processes/environment
· Startup experience preferred
· Business proficiency in French, Spanish, and/or Italian
Are you interested? We look forward to receiving your application. Please submit your CV in English via online application.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. For individuals with disabilities who would like to request an accommodation or any other assistance, please let the recruiting team know and they will support you with the necessary actions throughout the interview process.
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