Communication Consultant for Safety Management System (SMS) Solution

As a Communication Consultant you will be responsible for maintaining material that communicates the Safety Management System (SMS) product suite to customers and end users. This includes content across digital and offline channels for Rolls-Royce and our customers. You will consistently validate your solutions and design through user-centred research and testing.

You will demonstrate a strong collaboration with the full globally distributed team in ensuring all required materials are produced to achieve the team goals, and ensure the successful adoption of releases.

An extension of producing these materials may also require reinforcing recommendations through delivery of training, customer demonstrations, and practical engagement with the customer.

At Rolls-Royce, we pioneer cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs. We embrace the power of data and technology and aim to be Digital First in everything we do.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.

Key Accountabilities:

• Managing end user material by updating all release manuals and handbooks by the time the development is completed. This also needs to be maintained as part of the online help system.
• Various documents providing overviews of functionality need to be maintained and/or produced as required as marketing material. This includes release notes for each release
• Manage technical documentation that describes the technical requirements and implementations for each product and release. Produce project documentation including User manuals, Help, Training and Release documentation.
• Take responsibility for defining training materials/streams and co-ordinate production of them
• Assist in the definition of requirements and be responsible for the production of material for the Help Centre. Work with product owner responsible for Help Centre to define the content and workflow requirements
• Work with the Development Manager to define the information structure and requirements/work flows for the SharePoint online migration. Lead design of SharePoint online for SMS teams in areas such as Document library structure, Site structure/design requirements and Usage guidelines
• Own the quarterly magazine and ensure it is published on time

Qualifications:

• Degree level education with experience of customer communications in a technical domain or technical experience with communications/marketing exposure.
• Fully conversant with Product Managers/ Owners, Software Engineers and users to develop material that is usable, desirable and feasible.
• An ability to apply logical, analytical and innovative thinking on a range of problem solving
• An ability to interpret complex business requirements, translating them into material that can be understood by technical and non-technical end users.
• Knowledge of airline flight operations or experience of working in safety regulated environments would be advantageous. Use of software that supports Safety Management Systems would be highly desirable.
• Proactive, persistent and customer focused with a high level of self-motivation, initiative, and ability to be independent.
• Skilled communicator, able to engage with colleagues, customers and stakeholders.
• Experience working in an Agile and DevOps environment, within a self-organised team. Experience working with MS Publisher and Sharepoint Online would be advantageous.

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits such as a bonus package.

Pioneer an enduring legacy. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Beyond tomorrow

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Diversity and Inclusion strategy here.

At Rolls-Royce we also support requests for flexible working arrangements wherever possible