- Code number: MHP-D-0-E
- Entry level: Professionals
- Location: Cluj
- Organization: MHP
- Service Management activities, as support for Service Managers
- Regular communication internally within the project team and externally with the customer
- Escalation Management regarding tickets or general issues; set up alignment calls with the customer
- Reporting: KPIs, number of critical tickets, spent effort to be sent directly to the customer, creating status reports for customers/project team
- Verification of activity reports
- SLA monitoring and quality controls in relation to incident, change or problem management
- Resource planning within the project team
- Setting up and maintaining on-call duty plans
- Managing of 3rd parties; monitoring and reporting of 3rd party performance
- Knowledge Management: creating and maintaining procedures for existing processes
- Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively within the project team
- Problem-solving skills
- Attention to details, as your managed reports will have a direct impact on the project controlling and also on the customer communication
- Very good organizational and planning skills to coordinate the project team, as well as to assist the Service Manager or the customer directly
- Know-how of / Certification in ITIL practices can be an advantage
- Very good knowledge of German language is a must
MHP is a leading international management and IT consultancy. We develop pioneering mobility and manufacturing solutions for international corporations, established mid-sized companies and disruptive startups.
Our consulting approach is uniquely holistic. We combine IT and technology expertise with deep management knowledge. That’s why MHP is the ideal partner for a successful digital overhaul. As digitization experts, we provide crucial analysis and cutting strategies to convert change processes into sustainable value.
Over 2,500 MHP employees currently advise 300 clients worldwide. International service means international presence, and MHP has planted flags over the globe. We have 13 offices - eight in Germany and the rest in the UK, China, Romania, the US and Switzerland. But the same, central principle applies in every location - MHP: DRIVEN BY EXCELLENCE.
Consulting is an extremely diverse field, with no two days the same. Every week presents new challenges. That’s not advertising speak - it's the truth. We’re proud of our achievements, and share them online. Take a look at our online channels for a taste of current events, expert interviews, videos, specialist articles and photo galleries.
With MHP you have a hand in shaping tomorrow, today. Apply now on our JobLocator. Please include all documents like cover letter, resume, references and project lists (if applicable).
By the way, our recruiting team will review your application both in the context of the specified job, and also cross-departmentally. This way we can evaluate whether there is a suitable position for you anywhere at MHP.
Any questions? Don’t be shy - you can reach our recruiting team online at email@example.com