At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
- Manage the Customer Service Front Office team to ensure all operational requirements are met
- Ensure all day-to-day customer related activities comply operational and current business standards
- Optimize people, resources and technologies within the team to ensure compliance with the business standards
- Evaluate and improve regional Customer Service Front Office performance, provide recommendations to enhance organizational performance
- Manage orders from creation to invoicing, including customer negotiations, export documentation, invoice disputes and customer complaints
- Ensure customer service teams operate in compliance with SHE regulations
- Systematically develop teams and talent in respective Customer Service organization