(Senior) Customer Engagement Executive Platform & Technologies CEE (m/f/d) JobApply now »
Date: Sep 15, 2020
City: Walldorf, BW, DE
Requisition ID: 264445
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES
The focus of this position is to drive adoption and consumption of our clients and ultimately secure our renewals business for SAP Platform & Technologies (P&T) Cloud Products for a defined set of customers. The primary task is to ensure that customers are successful with their adoption of SAP Platform, Databases, Data Management and Analytics Cloud Products so that we can avoid contract terminations and grow contract values.
CEE is responsible for the day-to-day customer engagement from signature onwards, particularly product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post launch relationship management and renewal negotiations.
CEE is expected to serve as the primary point of contact post-sales for the customer and to maintain customer satisfaction through issue mitigation and escalation management. The CEE maintains a close working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. AEs, GAD, Support, Deals Desk, CRE (if applicable) etc.
EXPECTATIONS AND TASKS
Drive Value Realization
Enterprise & Solution Architecture
Relationship & Retention
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
New CEE team members are especially required to have technical Cloud Architectures experience and can guide customers from technical hands on.
Experience with cloud solutions, preferably HANA Databases (Cloud) and Analytics Cloud Solutions
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: Virtual - Germany
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