Senior Projectmanager Customer Experience (w/m/d)

Professionals-Job - Stellenangebot | Deutsche Telekom AG

  • Arbeitgeber Deutsche Telekom AG
    Jobdatum 05. August 2022
    Einstiegsart Professionals-Job
    Einsatzort Bonn; Nordrhein-Westfalen

    Senior Projectmanager Customer Experience (w/m/d) - Stellenbeschreibung

    Connecticum Job-Nr 1551558 / 192963_EN_2

    5 years and more Experience Required
    38.00h Working hours
    0-25% Amount of Travel
    English
    Deutsche Telekom AG
    Your tasks

    As project manager CX you manage cross-strategic projects or lead projects within the framework of strategic programs (CX transformation process).

    • You contribute to the further development of our EU Customer Experience Strategy
    • You support our national companies in their CX transformation process, e.g. you lead CX workshops and act as coach when implementing “Close the Loop feedback routines”
    • You conduct deep dives to analyze customer experience and you prepare presentations with actionable insights for our top management
    • You identify trends and best practices regarding customer experience and proactively facilitate best practice exchange within our international CX community
    • You initiate optimization of project processes, activities and systems
    • You plan and staff project resources according to the technical requirements and the project scope and lead project staff professionally
    • You take on the assessment, communication and mitigation of risks as well as target-group-specific communication (project sponsor, project participant, senior management, possibly management of affiliated companies)
    • You take on project budgeting and planning as well as regular updates
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    Your Profile

    You have an excellent degree in business administration (with a focus on Marketing) or a comparable qualification and have many years of professional experience in the fields of Marketing / Strategy / Customer Experience / Project Management. You also have the following knowledge and skills:

    • Excellent experience in managing strategic / overarching projects and, ideally, transformation processes
    • Excellent detailed knowledge of the market, technology and competitive environment in the information technology and telecommunications industry, including digital transformation
    • Excellent analytical and conceptual skills
    • A high level of initiatives, results orientation and a sense of responsibility
    • Distinct customer and team orientation
    • Ability to analyze complex questions and translate the findings into presentations for the top management with clear recommendations
    • Excellent presentation and communication skills in English
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    Severely disabled applicants with equal qualification will be given particular consideration.
    About us
    About us

    The “Consumer Growth” area of Deutsche Telekom Europe’s head office has a strong focus on maximizing commercial performance and putting our customers first. Improving Customer Experience and winning the hearts & minds of more than 60 million customers is what drives the Customer Experience team. We believe in the power of customer feedback as a foundation for a continuous CX improvement. As a “Project Manager Customer Experience” you support our European subsidiaries to achieve their ambitious goal to be CX leaders in their respective markets.

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Informationen zur Bewerbung
Stellenangebot:

Senior Projectmanager Customer Experience (w/m/d)

Jobkennzeichen:
Connecticum Job-Nr 1551558 / 192963_EN_2
Bereiche:
Wirtschaftswissenschaften: BWL, BWL-Marketing
Informatik: Informatik
Kontaktdaten
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