Services Architecture Senior Specialist (f/m/d): SAP ECS - Application Innovation Engineering

Requisition ID: 260568
Work Area: Customer Service and Support
Location: St. Leon-Rot or Dresden
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Summary & Role Information
The Global SAP Enterprise Cloud Services organization is planning to enhance architect capacities for engineering of application innovation services and professional management of innovation and operation in our strategic long-term customer engagements. In your role as Services Architecture Senior Specialist (f/m/d) you will assume ownership for services aiming to steer customers towards operational stability and performance and adoption of innovation along roadmaps that help consume advanced SAP software and services while aligning IT strategy with the business strategy. This includes:
•    Represent the entire portfolio set of value-add services in SAP’s Enterprise Cloud Services engagements
•    Take ownership for Development and Engineering of Application Innovation Services and E2E Implementation of Service Execution Readiness with Sales, Delivery and Customer Engagement Units inside and outside of SAP Enterprise Cloud Services organization
•    Identification of business opportunities for new software and service portfolio elements arising from in depth understanding of solution and business processes
•    Define roadmap for innovation adoption together with particular subject matter experts
•    Design software lifecycle procedures in strong collaboration with SAP cloud operations
•    Actively work with Product, Development and Operations teams to align Enterprise Cloud Services with current and future product and cloud services offerings
•    Support Go to market activities (Lead of customer focused solution design in Bid and Pre-sales phase)

Experience (Role Requirements)
•    Background in IT Architecture and key methodologies for efficient deployment and operation of SAP applications
•    Understanding of customers unique business needs, objectives and budget situation (Total cost of operation)
•    Ability to present complex information to customers and colleagues in a clear and appealing manner
•    Ability to build and position content solutions and services to industry demand 
•    Strong communication and social interaction skills in English is a must, other languages a plus
•    Experience in ITIL (IT Infrastructure Library) or other IT Service Management Standard Models
•    Knowledge on SAP’s best practice standards and tools for Application Lifecycle Management of Hybrid/Cloud Solutions
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