TL - Engineering Support

Are you a leader who is well-versed in developing teams of diverse skillset engineers? Are you adept at working with multiple stakeholders and creating a feedback loop for creative solutions to complex problems? Are you interested in working with 24 x 7 Operations, SRE, and Infrastructure teams? If so, keep reading.

Our Data Centers have more than 20,000 servers and 1,000 core network devices with multi-vendor presence across all platforms. Our Operations Engineering Support team specializes in operationalizing repeatable tasks. On a day to day basis the team will identify trends, deep dive tough to solve problems and build out runbooks to prevent problems. As a leader for the team you will be expected to bring together a widespread of technologies and create a culture that focuses on preventing problems. Customer service is paramount and we’ll be looking for someone with a proven track record for building a brand of customer service for their stakeholders. 

We are looking for you to have an immediate impact on developing a team of engineers from diverse backgrounds in network, systems, OS, scripting, and compute knowledge. The ultimate goal here is to elevate the team members to new heights in their careers and create a brand for the team that includes good customer service and respect. It’s important to mention that this is a new team and experience building up a new team is preferred. This team is not a Software development team but we’ll expect the team leader to have a background in software development so they can interact appropriately with stakeholders.

• Create a culture of knowledge sharing and customer service
• Identify trends and large issues to prevent problems, tickets, work, toil, etc…
• Provide well thought out solutions to problems and streamline operations for 24x7 teams
• Create a constant feedback loop with our customers
• Market accomplishments through analytics and transparency
• Mentor a diverse group of engineers to new heights in their careers
• Develop relationships and manage stakeholder expectations
• Identify new opportunities to better the organization as a whole
• Identify needs for training the 24x7 teams in Operations
• Be on call with the team for escalations to major issues
• Identify where automation components are not working, or can be improved upon
• Help drive SRE and Engineering behavior by working with the SRE teams to define and improve operational process 

• BS in Computer Science/Engineering or equivalent experience
• 3+ years of programming experience in Python
• The ability to lead and influence others while gaining support for ideas, proposals, projects and solutions
• Experience utilizing Agile methodologies including Scrum and Kanban to manage a team
• Standardizing operations across wide spread departments/companies
• 3+ years of experience in the infrastructure engineering field
• 3+ years experience with Unix (RHEL/Ubuntu, etc…)
• Experience working with Salt and Ansible for orchestration
• A working knowledge of SDLC
• Network domain knowledge 
• 7+ years of experience in the technology leadership field

• Experience navigating large organizations with proven results
• Experience with automation around runbook and ticket enrichment
• Data Center knowledge and experience with supporting 24 x 7 Operations

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.