UX Researcher (d/f/m)

eBay Classifieds Group (eCG) is an innovative leader in online classifieds with brands that span the globe. Our sites help people find whatever they’re looking for in their local communities – whether it’s a job, an apartment, a sofa, a car, a concert ticket, financial services or new friends. Every connection made or item found makes a difference by creating a world where people share more and waste less. People who want to connect and trade visit our sites because they’re fun, easy to use and built on trust.

About the business:

Looking for a company where you can have an impact? A company where you can have the best of two worlds – an ambitious work environment and an inclusive culture?

With 1.5 million vehicles, mobile.de is the largest online vehicle marketplace in Germany. This is an excellent opportunity to work for one of the most exciting product development organizations in eBay Germany.

We support the mobile.de platform including our international marketplaces, mobile devices, and build technology to create the best experience in the vehicle market.

About the team:

As part of the UX team, you will collaborate with a group of passionate UX Researchers. Providing substantial insights for all parts of our business is our purpose! Doing high-quality research and keeping the needs of our partners in mind is our business!

We are seeking a professional individual to join our team as a UX Researcher (d/f/m) - Fixed-Term Contract 24months.

Your role:

• Build empathy for our customers and users across the organization and identify the perfect balance between user value and business value

• Understand business needs and work hand-in-hand with all roles to generate valuable UX Research insights

• Design, conduct and analyze qualitative research projects, including field observations and interviews and remote and in-person usability studies for existing and future products

• Design and conduct quantitative research, including e.g. surveys to evaluate the impact of product changes and capture insights at scale

• Synthesize and communicate research findings to enable business decisions and support project partners and product teams regarding UX Research in general

• Coordinate and steer your own projects and handle communication with UX, product teams and other project partners

• Support the UX Research Lead in strategic topics, implementing quality standards, processes and long term UX Research goals

Your profile:

• At least 2 years of experience as a UX Researcher

• Preferred: Master’s degree in HCI, Design, Cognitive Psychology or a related field or relevant work experience

• Knowledge and experience conducting Inhouse UX research for web applications, websites, mobile applications in agile environments

• Strong in qualitative and quantitative research methods and analysis

• Highly effective presentation, empathic communication, and influencing skills to bring the voice of the customer to life

• Experience in working with customer journeys, jobs to be done and personas

• Preferred: Knowledge in important metrics, such as NPS and CES surveys

• Fluent German and effective English communication skills

Our Benefits:

• Meaningful work with diverse, international, highly skilled and passionate teams which give you the chance to make a difference in our customers lives.

• International career opportunities throughout eCG.

• Competitive compensation, conference & education budget. We value your personal and professional development.

• A healthy work-life balance, i.e. part-time work, an additional parental leave time, flexible working hours including working from home options.

• A great atmosphere, open-minded company culture with several social team activities (online and offline).

We love building opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do every single day. We want to ensure that as an employee, you feel mobile.de is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about us click here: http://www.ebayclassifiedsgroup.com/

Covid-19

People are the heart of the eBay Classifieds business, and their health and well-being are our first priority.

We continue to monitor local government guidance and partner closely with medical advisors to determine the safest and best next steps for everyone. As a result, most teams are working remotely, with a few teams able to collaborate in person with enhanced safety procedures. We will discuss the particular case for your region during the interview process. As a general rule, interviews will be completed remotely over video calls.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement

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