VSS Partner Service Manager

VSS Partner Service Manager Role Title: VSS Partner Service Manager Location: Düsseldorf   At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board. Vodafone Group Business partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?   Our Team: In joining the Corporate Functions team here at Vodafone Group Business you will support our people in strengthening our position as an admired company in the eyes of our customers, shareholders and employees. The team is varied; you could be working within Human Resources, Finance, Legal or External Affairs. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Joining us as a VSS Partner Service Manager you can be part of our empowering our Corporate Function. The Future is exciting. Ready? With us you will: Act as the first point of contact for the partners on all matters regarding Vodafone Shared Services and provide E2E support from lead creation to BAU service delivery, to manage and channel partner inquiry and requests within VSS Influences strategic decision making related to VSS opportunities to support the achievement of partner strategy Provide direction on the service relationship for partners and a point of interface and accountability for all aspects of service delivery and assurance in close collaboration with Service Lines Consistently evaluates customer requirements against VSS Service Proposition capabilities and Vodafone’s operating model requirements with a view to representing the partner and driving Vodafone’s growth and further value overall Ability to provide insights and trends within specific markets and shared services industry to consistently represents partner requirements into VSS Builds strong relations and works closely with internal stakeholders to deliver activities in response to internal/external business issues that impact upon customer NPS, service levels (BC) or potential growth opportunities Drives and aligns the VSS pipeline with respect to partner journey, within the Service Marketing framework. Maintains the pipeline for the partners to act as a reference for Senior Stakeholder interactions Collaborates with internal teams (e.g. VDBS, Service Lines, Finance etc.) on the lead creation and management of individual partner requirements   Apply if you have:   Commercial Acumen: Develop strong commercial acumen within Vodafone by utilising partner strategy & planning while understanding local priority and dynamics in order to ensure deep credibility in customer conversations. Ability to identify broken/sub-optimal processes and recommend changes Customer centricity: Understand the partner (Group and Local Market) needs, vertical and industry as well VSS’s role in the digital transformation of the markets Senior Stakeholder Management: Excellent relationship builder, with the necessary personal impact to build credibility with customers, the local leadership team and internal VSS stakeholders. VSS Service Knowledge and Proposition Delivery: Can understand and effectively communicate VSS service and propositions (ie. CARE, VBSS, FSS, SCM etc.) to customers to bring out the best value for Vodafone CXX Obsession: Fully focused on delivering the ultimate customer experience to stakeholders to provide support starting from Day 1 Commitment from Vodafone   Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact group.resourcing@vodafone.com     If you have any questions left   Check out the application process and get to know us better here: https://careers.vodafone.co.uk/b2b https://careers.vodafone.co.uk/working-at-vodafone Read more stories here: https://careers.vodafone.co.uk/posts     The future is exciting. Ready?   - Ort : Beschäftigungsart : Vollzeit Vertragsart : Unbefristet Ende der Ausschreibung : Laufend