Working Student (f/m/d): Project Support Process Harmonization

Requisition ID: 268253
Work Area: Corporate Operations
Location: Walldorf
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Part Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ABOUT THE TEAM
The Global Post Sales Process / Customer Service Process Unit works with cloud teams to support continuous progress toward a simplified and harmonized cloud service experience. The unit will build the bridge between cloud-related development, operations, and customers. Their scope includes producing a repository of reliable, up-to-date information. 

As part of that team, the Customer Service Process team works on a project to simplify and harmonize business processes and to integrate a new ITSM tool throughout the whole SAP landscape. The goal is a fully integrated End to End IT Service Management ITSM Solution with the same technology for all ticket types by harmonizing processes for all Lines of Business based on a modern cloud architecture. Furthermore, the team drives the process definition, adoption and tool support for critical, cloud service availability related communication.
It is your opportunity to:

• Work for one of the best employers in this region
• Get to know the services and processes of the Global Post Sales Process Organization Customer Service Transformation
• Work in a highly motivated international team
• Take over responsible tasks and to be a fully integrated team member
• Bring in your own curiosity, competencies and creativity

THE ROLE
We are looking for a Working Student (f/m/d) who enjoys assisting with varied engagement(s), project(s) and/or program(s) and interacting with other colleagues and different stakeholder SAP-wide. The main area of responsibility will be the support of our internal team with further improving the standard set of tools for cloud service availability related communication. The related tasks include, but may not be limited to: 

• Working with internal team members
• Continuously striving for process and tool optimization, ensuring and monitoring process adoption
• Backlog consolidation and roadmap planning 
• IT tool documentation and enablement material creation
• Data collection, analysis, and reporting
• With SAP-internal stakeholder:
• Stakeholder alignment (e. g. with SAP-internal Lines of Business, operations teams), feedback consolidation and evaluation, minutes and action item tracking
• With development units: 
• Execution of tool enhancement/tool integration projects
• Design of software tests and execution of automated/manual tests in cooperation with other team members
• Requirement definition and handover to the development teams
• This position will provide you an in-depth look into the Global Post Sales Unit and to be a part of the development and release of a fully integrated End to End IT Service Management Solution.
• Bachelor students are highly welcomed!

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ROLE REQUIREMENTS

• Preferred fields of study: Business Informatics, Data Sciences, Economics or other relevant studies (at least 2 semesters left to finish studies)
• Computer Skills: MS Office applications, especially Excel and PowerPoint (required), Basic programming skills in at least one object-oriented language (Java, C++, C#, Python etc.)  is beneficial, basic knowledge in (automated) software testing (UI-based testing), basic knowledge in data mining and process mining is beneficial
• Beneficial: Knowledge around IT Processes such as: Incident Management, Problem Management etc.
• Languages: Fluent in English, German beneficial
• Soft Skills: Curiosity, quick apprehension, and willingness to learn about new technologies, concepts, and tools. Goal-oriented team player with excellent communication skills and able to work in a structured, proactive way and with a good conceptual understanding.
• Previous experience as an intern/working student (f/m/d) within SAP is a strong benefit.