CRM Product Manager - Seller Development

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About eBay:

eBay is a global commerce leader that connects millions of buyers and sellers in over 190 markets around the world. Our platform empowers people and creates economic opportunities for individuals, entrepreneurs, and businesses of all sizes. At eBay, we are committed to fostering a diverse and inclusive environment where bold ideas are welcomed, authenticity thrives, and everyone can bring their unique selves to work. We are driven by innovation and a desire to redefine the future of ecommerce for enthusiasts. Join us on our mission to build communities, connect people, and create economic opportunity for all.

Role Overview:

In this position, you will be responsible for overseeing CRM solutions that enable our global B2C account management and sales teams to operate with maximum efficiency. Your role will involve ensuring that these solutions are seamlessly integrated and optimized to enhance productivity and streamline processes, while collaborating with cross-domain stakeholders to understand the changing needs. Your expertise will be instrumental in creating a robust CRM environment that facilitates smooth operations and fosters continuous improvement across our global network.

What You Will Do:

• Closely partner with a variety of business stakeholders to understand their specific processes, challenges and opportunities.

• Collaborate with internal Salesforce product owners to translate business requirements into technical solutions.

• Communicate evolving business priorities to the Salesforce counterparts, managing risks and issues, and escalating them to senior stakeholders for resolution.

• Work alongside Salesforce technical teams to validate solutions, ensuring they meet business requirements and deliver value.

• Coach and facilitate champion users across various teams to maximize their success and efficiency in using CRM tools.

• Provide ongoing production support, responding to user issues and collaborating with technical teams to analyze and resolve reported system issues.

• Research new and innovative CRM solutions and technologies to continually enhance our platform capabilities.

Key Skills and Requirements:

• 7+ years of experience working in project or product management roles

• Experience with Salesforce is crucial, especially Sales Cloud

• Exceptional stakeholder management skills with the ability to build strong relationships and communicate effectively.

• Excellent interpersonal skills, ability to bridge the gap between technical teams and business stakeholders

• Experience working in an agile environment is advantageous.

• This position necessitates cooperation with North American teams and may involve working extended hours.

Why Join Us: At eBay, you will be part of a purpose-driven community dedicated to creating an ambitious and versatile work environment. As a Salesforce CRM Manager, you will play an integral role in supporting our seller organizations globally, inspiring passion, courage, and inventiveness by creating state-of-the-art solutions that help automate processes and increase operational efficiency. If you are looking for a special place to take your career to the next level, then we want to talk with you.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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