Customer Commitment Manager (m, f, d)

Jobangebot - Porsche-Konzern

Connecticum Job-Nr. 1434469
  • Arbeitgeber: Porsche
    Beschäftigungsart: Professionals Job
    Jobdatum: 14. September 2021
    Fachbereiche: Wirtschaftswissenschaften: BWL, BWL-Marketing
    Ingenieurwissenschaften: Allg. Ingenieurwissenschaften
    Einsatzort: Prag, Tschechien; Europa-Ost

    Customer Commitment Manager (m, f, d) - Jobangebot

    If you make hearts beat faster, your own has to be in the right place.

    Customer Commitment Manager (m, f, d)
    • Code number: PCEE-D-1631612111-E
    • Entry level: Professionals
    • Location: Prag
    • Organization: Porsche Central and Eastern Europe
    Tasks
    • Manage, address and ensure the timely and effective resolution of customer concerns by the support of goodwill measures in close cooperation with our partners in 27 markets, functional departments, Porsche AG and the customer interaction centre incl. direct customer communication if necessary
    • Coordinate the investigation and handling of (potential) legal cases as interface between headquarter and respective market
    • Steer the customer satisfaction goodwill budget for the region incl. planning, monitoring and reporting
    • Evaluate and settle goodwill requests, claims and vehicle repurchases in compliance with given guidelines
    • Develop, implement and manage customer commitment related projects, programs and initiatives to enhance customer satisfaction and build long-term loyalty
    • Challenge the status quo and optimize customer service and related standards, systems, processes and reporting to enhance efficiency with the introduction of improvement measures
    • Derive, implement and drive the achievement of customer commitment related targets and KPIs across the region in the context of market business plans and the PCEE performance program
    • Develop a customer relations strategy in cooperation with CRM in synchronization with headquarter initiatives
    • Maintain the Customer Commitment Space in our Porsche Partner Network incl. the timely publishing of critical customer information, communication and guidelines to ensure prompt network reach
    • Work across departments and markets in interdisciplinary projects promoting the approach of customer centricity
    Qualifications
    • Bachelor’s degree or above in marketing, communications, CRM, business administration, management or industrial engineering
    • 3 years of professional experience in the automotive industry and/or customer relations/customer service as well as project management
    • Basic technical know-how and understanding of sales and after sales processes beneficial
    • High degree of intercultural competence, positivity, self-motivation, service orientation and attention to detail
    • Ability to work independently in a structured, systematic and solution-oriented manner
    • Ability to reliably manage diverse projects and tasks simultaneously and high degree of stress resilience
    • Excellent communication, negotiation and mediation skills
    • Proficiency in English, language skills in German or Russian beneficial
    • Proficiency in MS Office
    Contact

    Please send your application to: after-sales-career@porsche-cee.com

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Jobangebot

Customer Commitment Manager (m, f, d)

Jobkennzeichen Connecticum Job-Nr. 1434469

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