Customer Financial Services Representative (Accounts Receivables), Hong Kong

Bloomberg delivers critical information in a world where information matters. We give influential decision-makers in business, finance and government a competitive edge by connecting them to a dynamic network of news, people and ideas. To do that, we need a constant flow of ideas, energy, innovation, which is where you come in. At Bloomberg, you will have the opportunity to go above and beyond and to take risks. Be a part of an organization that is entering new markets, launching new ventures and pushing boundaries. Our ever-expanding array of technology, data, news and media services fosters innovation and empowers clients - and offers nearly limitless opportunities for career growth.

Bloomberg Accounting Operations is seeking an enthusiastic and driven individual to join the Hong Kong Customer Financial Services department. As part of this fast-paced team, you will learn various aspects of Accounts Receivable, Billing, and Contracts within the APAC Region.

Our Customer Financial Services team is responsible for ensuring the collection of aged receivables and timely application of payments, while working alongside internal departments to answer client queries and bring them to a resolution.

At Bloomberg, we pride ourselves on platinum customer service. In this role you will have the opportunity to work closely alongside the New York billing team to resolve pricing issues and invoice disputes, as well as work with Sales to build strong working relationships and identify key areas for improvement.

• Log all collection notes in our database or the internal ticketing system
• Be accountable for a sizable collections portfolio and meet specific, targeted goals related to the aging of open receivables
• Provide timely follow-up on payment arrangements
• Be responsible for processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections
• Collaborate with our internal Sales, Contracts, Installations and Billing Teams to resolve outstanding issues

• Minimum 3 years of experience in customer service and accounting operations, corporate collections, and/or Accounts Receivable
• Business level proficiency in English, Cantonese and Mandarin
• Ability to multi-task, trouble-shoot and solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast-paced environment
• Ability to adjust priorities quickly under pressure to meet deadlines
• Flexibility within a constantly changing environment
• Exceptional interpersonal skills
• Ability to cooperate and collaborate effectively with team members
• Strong attention to details

• Proven ability at successfully managing a large-scale account portfolio
• Previous experience in a customer service or client-facing role
• Knowledge of SAP
• Proficiency in Excel and Powerpoint
• Project management experience

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Hong Kong | www.bloomberg.com/hongkong

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
 
Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for.