Personnel
• Managing production (and line of route) staff, depot support, train presentation and planning team to ensure effective and efficient service delivery / maintenance of: units, owner-owned spares, simulators, special tools, depot equipment.
• Achieving the targets set by the contract and Stadler management and industry standards
• Where targets not fully achieved, reasons analysed and actions put in place to prevent generic reoccurrence
• Focus the team to adhere to quality, standards and safety procedures
• Support and develop the team by a combination of coaching, mentoring and performance management
• Build and maintain good relationship with colleagues and the customer
• Lead by example
• Responsible for communicating the vision and implementing and maintaining the policy of SRSUK
• Contract interface for on-site activities, performance and warranty
• Interface with customer depot manager
• Execution of maintenance and services on the contract, including warranty
• Deliver an efficient and effective service, focused on the customer
• Identify and coach short term and long term replacements (Succession Planning) for key roles within the function.
• Manage absenteeism per employee per annum managed in accordance with business targets
• Understanding and experience with production technique and process
• Provide on-call support
• There will be a requirement for individuals to be flexible with their hours of work depending on business needs e.g. night shift/ weekend work if appropriate.
Organisational
• Management of performance regime to ensure targets are achieved
• Support the development and implementation of standards and procedures in accordance with legal, legislative and moral obligations of Stadler
• Oversee reporting for example on safety failures and incidents and various management reports. Provide weekly, monthly & quarterly reports regarding contract specific (financial) agreements
• Responsible for adhering to safety / quality systems and support the implementation thereof
• Generating and interpreting management information and steering on KPIs, both internally SRS NL and to the customer / contractual
• Monitor the agreements made with the customer and suppliers
• Embed a zero harm culture within production function with people and product safety considerations at front of mind for everyone
• Provide subject matter expert input into UK and global production systems
• Initiate and where authorised implement action to prevent the occurrence of product non-conformance's (non-compliance), rail safety, HSQ&E incidents, process deficiencies or system deficiencies.
• Annual identification and quantification of risks in order to complete the risk register.
• Investigations carried out in accordance and with procedures, and corrective actions are completed within the specified timeframe
• Identify and enable effective cross team organisation working relationships
• Demonstrate values based behavior
• Adequately deputise for Engineering Director on a short/medium term basis as required
• Lead the SRS UK journey towards the global service lead in production delivery systems, process and techniques.
• The above description only serves as a characterization of activities, and is not an exhaustive list. The job holder is therefore expected to also perform all other relevant work they are asked to do, within reason
• Qualification or equivalent experience in a technical and managerial environment
• Must be able to prove extensive knowledge of rolling stock maintenance
• Minimum 5 years of experience of managing people
• Proven Experience in leading teams and planning and engaging with stakeholders
• Ability to work in a demanding environment and make decisions to tight deadlines
• Can demonstrate a customer-driven attitude focused on quality
• Flexible, and willing to support colleagues
• Proven experience of working in a changing environment and steering that change
• Proven ability to understand complex production designs, reports, recommendations, and investigations that may have an impact to the safe and cost-effective production operation and client operation
• Demonstrated ability to lead complex, difficult and political discussions with key stakeholders, including with internal functional areas of the business, as well as external agencies
• Demonstrated ability to inform, negotiate and persuade all levels of a business from MD to production Operatives and Technical persons.
• Proven capability to establish, lead, coach and motivate a multi-skilled team to deliver production and technical best practice methodologies, with long-term human resource plans developed
• Financial and budget management skills.
• Ability to understand and interpret legislation and standards relating to people & product health and safety, production, technical and general transport matter
• Risk identification, assessment, mitigating and documenting all manner of risks to demonstrate compliance with relevant legislation and become the basis of safe systems of work.
• Demonstrate a passion for continual improvement, people development, operational excellence and end-user experience
• Good level of IT skills including Microsoft packages
Desirable
• Experience in the service provision of modern rail vehicles
• Proven extensive experience in a large engineering environment with a focus on production, through-life support
• Knowledge of maintenance activities with a large multi-disciplined transport fleet.
• Experience in an operational transport and production environment
• Knowledge and experience in advanced Lean, Kaizen, 5S and other modern production techniques
• Knowledge and experience in conducting and leading complex root-cause investigations
• Strong knowledge, experience and understanding of risk and safety in the workplace, within a transport environment and from a production perspective
• Experience in managing a department, team and facility in a production/project setting
• Clear understanding of the principles of production techniques and processes and the interaction between the functions across the business
• Proven experience in identifying, assessing and mitigating all manner of risks and documenting risk registers to demonstrate compliance and become the basis of safe systems of work.
• Formal education at least to HNC or equivalent standard in an appropriate subject matter