IT Desk Side Support Specialist

The Role

Operative responsibility in problem management (incident management, problem management) within the Office environment. He/she will play a support role in business application (system) troubleshooting, to ensure that key business process metrics are addressed. This individual specializes in a subset of Volkswagen Group of America’s core business processes and is responsible for understanding and executing the technology solutions that are used to support the office processes. This individual works directly with technology users (and Business Process Owners) to identify where processes can be improved and how the technology solutions supporting these processes can facilitate that improvement. He / She is also responsible for working with the PIO to understand the technology roadmap for the client and how this technology roadmap impacts the business process(es) that they have the responsibility to support. This individual works with the respective operations Manager, respective PIO, and technology strategy areas to identify and report on key performance indicators on how a given technology solution has impacted these key performance indicators.

Responsibilities

• Operative responsibility in problem management (incident management, problem management) in the office environment and/or on the production floor.
• Create and maintain Technology Architecture documentation for transparency
• Create and Maintain Procedure / Work Instructions
• Work with client's imaging framework to ensure proper staging, configuration, and recovery of respective hardware supporting key business processes
• Identify Automated Solutions which support business process maturity or improvement

Qualifications:

Education:

• Associates - Management Information Systems or related discipline preferred
• Bachelor in Computer Science/Info Technology Mgmt (preferred)

Experience:

• 3-6 years of professional work experience in related field
• Technical equipment – Troubleshooting / Setup / Configuration Skills (Scanners, Android based hand held, Windows Mobile/CE, IP based Cameras, Desk/laptop based PCs, Presentation Displays, Embedded system PCs)
• Linux, Windows (CE, XP, 7, 10)
• Microsoft Office Proficient (including Visio / OneNote)
• Monitor / Alerting Systems (eg. Solarwinds)
• Basic Network (IP Mgmnt, Switches, WiFi)
• ITIL Process Knowledge (Change/Problem Mgmt)
• Competence in Ticket / Work Order Management systems
• Asset management
• Presentation equipment
• Strong analytical skills.
• Strong written and verbal communication skills.
• Work under pressure
• Ability to work on multiple activities concurrently.
• Strong systemic thinking and problem solving skills.
• Experience in business process definition and validation.
• Ability to take a “client” focus when engaging with internal departments / customers.
• Strong technical skills.
• Works well as part of a team.

Desired Skills:

• Database interface / connection knowledge
• Windows Server (2010, 2012, 2016)
• SCCM Knowledge
• Acronis Image Management
• Power Shell Scripting
• Production: Version Dog

Percentage of required travel: 0%

Physical requirements:

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.
• Must be able to sit for prolonged periods of time while traveling in a car or airplane.

MHP Americas, Inc. is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.

If you are an applicant from the state of California, please review the California Applicant Privacy Notice here.

As a digitalization pioneer in the mobility and manufacturing industries, MHP transfers its expertise to a wide range of industries and is a premium partner for thought leaders on their way to a Better Tomorrow. MHP serves over 300 customers worldwide. Among them are leading corporations, innovative medium-sized companies, and disruptive start-ups. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how.

As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the US, UK, Romania, and China. For over 26 years, MHP has been shaping the future together with its customers. More than 4,000 MHP employees are united by the aspiration for excellence and sustainable success. This aspiration continues to drive MHP - today and in the future.

The salary range for this role is $40,000-$55,000. However, it is important to note that at MHP, compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skillset. MHP reviews compensation regularly and may adjust base salaries to reflect market competitiveness.

In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes:

• Paid Vacation
• Paid Holidays
• Paid Sick leave
• 401(k) match
• Medical, dental and vision coverage
• Tuition and certification reimbursement
• Life Insurance
• Short and Long Term Disability Coverage
• Subsidized gym membership program

• Subsidized Porsche and VW leasing programs

With MHP you have a hand in shaping tomorrow, today. Apply now on our JobLocator. Please include all documents like cover letter, resume, references and project lists (if applicable).

By the way, our recruiting team will review your application both in the context of the specified job, and also cross- departmentally. This way we can evaluate whether there is a suitable position for you anywhere at MHP.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).

You can reach our recruiting team at hr-services-americas@mhp.com