IT Support Engineer (f/m/d): HANA/ABAP/non-ABAP

Requisition ID: 265590
Work Area: Information Technology
Location: St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Part Time or Regular Full Time

SUMMARY

Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). As private cloud managed services provider, HEC Delivery is offering a key aspect in the intelligent business transformation journey of our customers and by joining forces with CAS, we enter a new era of end-to-end service experience for our customers.
One of our large customers has setup a transformation program called Journey to Cloud (J2C). A cornerstone of this transformation is to consume the entire SAP landscape as SaaS provided by SAP. In order to provide the right level of service, it has been decided to build a new team within ECS. The ECS Client Delivery Management (CDM) will provide an E2E service by combining HEC and CAS portfolio and will work dedicated for the customer and will operate the entire customer SAP landscape with more than 80 productive systems and several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out). The CDM team will work on building the services according to customer needs, it will bring those services into daily operations as well as work on continuous improvement and automation of those services.
Within the CDM organization we set up the Technical Service Management (TSM) team that will act as a third level for standard operations. While acting as L3 support in case of major incidents to support the fast restore of services, this team of experts is supposed to optimize the current landscape setup, drive standardization and automation and bridge between operations and CLM development. To achieve this a deep technical understanding as well as a broad landscape view are required.

THE ROLE

• Ensure high availability of customer service by supporting service restoration in critical situation
• Deep dive on issues including creation or support of the creation of RCAs
• Analyse current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, customer escalations, process improvements
• Support delivery teams to perform and drive root cause analysis to completion
• Mentor and Guide junior members of the team

ROLE REQUIREMENTS

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
• Good knowledge in Performance analysis and/or operation of Java applications
• Understanding of HECs operations infrastructure, processes and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required.
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication (English / German)
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate issues
• Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS

WORK EXPERIENCE
4 - 6 years of technical operations in ABAP/JAVA/HANA

#SAP_J2C

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

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WHAT YOU GET FROM US

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A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

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