We are looking to hire a Key Account Manager, responsible for unlocking and growing our portfolios through sales development, relationship building, engagement activities and great customer/shipper experience. The successful candidate will analyze market data to identify trends/opportunities, utilize an extensive network of relationships within the relevant industry to gather market intelligence, and execute on business development opportunities.
This role sits within the Business Development team, part of Amazon Freight Commercial team. Focusing on new customer acquisition in the European market, the New Key Account Manager is expected to attract new businesses, tailor our product to customers' needs and close business deals with the needle-moving shippers for Amazon Freight.
Alongside you’ll be responsible for developing our strategic portfolios through relationship building, engagement activities and ensuring a great customer experience. This individual will facilitate market data to identify trends/opportunities, utilize an extensive network of relationships with the relevant industry to gather market intelligence, and execute on business development opportunities. The successful candidate will be results driven, highly analytical, customer obsessed, and ready to roll up the sleeves to grow this business.
Key job responsibilities
- Acquire, engage and accelerate high potential shippers to Amazon Freight.
- Maintain a high level of engagement from potential customers and proactively identify the challenges they are facing.
- Build relationships with key stakeholders across the portfolio.
- Be the voice of the customer to guide product development and iterations.
- Identify and lead complex projects or initiatives to solve customer pain points and improve experience by collaborating with internal stakeholders globally/ across the EU.
- Communicating ideas effectively, both verbally and in writing, to all types of audiences and not limited to writing narratives, business cases and other strategic documentation.
About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.
Amazon Freight (AF) is a B2B start-up within ATS in Europe. This 1.5-year-old venture allows external businesses ("shippers") to use Amazon’s transportation technology and network to transport products in bulk across Europe. This is an innovative technology-driven solution for the logistics needs of small and large businesses and is scaling rapidly as an offering.
We are open to hiring candidates to work out of one of the following locations:
Berlin, BE, DEU | Berlin, DEU | Munich, BE, DEU | Munich, BY, DEU | Munich, DEU
- A degree.
- Experience in a Commercial role (Sales/Account Management).
- Advanced proficiency in written and verbal German
- Advanced degree.
- Relevant experience working in supply chain, freight industries or consultancy.
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
- Relevant experience in using data or anecdotal evidence to influence business decisions.
- Other EU languages.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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