Lufthansa Group Duty Manager

The Lufthansa Group Duty Manager is responsible for:

• Establishing relationships with premium customers and facilitating the recognition of top customers
• Conducting daily flight briefings with personnel where feasible
• Contributing proactively to the development and modification of procedures, respecting defined carrier's rules and regulations
• Collaborating with the Station Manager in mitigating conflicts of interest arising
• Intervening in case of shortcomings and ensuring that service basics are adhered to by all providers
• Coordinating logistical support of audits by carriers and respective authorities, and ensuring that implemented corrections are adhered to
• Maintaining the local SERP and assuming the role of the Emergency Response Coordinator
• Providing feedback to inquiries and reports

* Participate in other duties as assigned