Jobangebot connecticum Job-1813933

Manager Customer Servicing Transformation (80-100%, all genders)

Lufthansa

Jobdatum: 29. Mai 2025

Einstiegsart: Direkteinstieg
Einsatzort: Flughafen Wien Schwechat (VIE), 1300 Schwechat, Österreich; Europa-Mitte
Arbeitgeber: Austrian Airlines AG
Jobdetails

Info zum Arbeitgeber

Lufthansa

Transport / Logistik
IT, General Management

Firmensprache

Deutsch, Englisch

Mitarbeiter

100.000+

Branche

IT, Mechanik-Maschinen

Kontakt

Ausführliche Informationen zu sämtlichen Einstiegsmöglichkeiten bei Lufthansa finden Sie online auf unserem Karriereportal www.Be-Lufthansa.com.

Homepage
www.lufthansaGroup.com

Karriere-Website
www.LufthansaGroup.com

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Manager Customer Servicing Transformation (80-100%, all genders)

Ready to redefine the sky? Join Austrian Airlines and craft the future of customer servicing experience!

Facts
  • Location

    Vienna Airport

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full-time / Part-time not excluded

  • Salary

    It is important to us that each salary is commensurate with qualifications and experience. To ensure fair payment, each salary is calculated individually (Minimum salary according to KV: € 43.886,50).

We believe travel should be more than just a journey — it should be an experience. That’s why we seek bold thinkers, data wizards and customer champions ready to challenge the ordinary and surprise our guests. Think you have what it takes? Let’s create the airline everyone is talking about.

  • You set the vision for Austrian Airlines' customer service experience, focusing on the Vienna hub.
  • You analyze complex data from all customer service touchpoints to enhance our offerings.
  • You develop and evaluate innovative experiences to boost customer satisfaction using quantitative and qualitative data.
  • You enhance customer servicing processes on customer experience priorities.
  • You ensure consistency and quality in high-priority customer experiences.
  • You collaborate with Digital Hangar and Lufthansa Group to enhance customer satisfaction and strong Austrian representation.
  • You drive cross-functional cooperation to shape the Lufthansa Group's customer service strategy.
  • You identify and develop revenue opportunities within the customer servicing framework.
Contact

Sawis Oliveira Mendes

Talen Acquisition

E-mail address for inquiries
karriere@austrian.com
LinkedIn
https://www.linkedin.com/company/austrian-airlines/posts/?feedView=all

Canteen (subsidized by employer), Jobticket / Subsidized public transport, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Part-time models, Diversity programs, Subsidized parking or public transport, Company health management, Flight benefits, Remote working (e.g. from home)

Join our team

Let’s create journeys together!

  • You have a bachelors degree in business, hospitality or related field and first experiences in customer-focused roles.
  • You are experienced in analyzing complex data, customer servicing experience and technologies is a plus.
  • You possess a strong customer service mindset, combined with a high level of creativity, drive and focus on innovation.
  • You demonstrate the ability to develop service and hospitality concepts, ideally with prior experience in the airline industry.
  • You have strong communication skills and approach internal and external stakeholders openly.
  • You work in a structured and independent manner and keep an overview even in complex processes.
  • You are fluent in both English and German (spoken & written).
  • You have unrestricted access to the Austrian labor market.

Please apply online only.

About Austrian Airlines AG

Discover a world full of possibilities. Make your professional dreams come true at Austrian Airlines. We are an open and warmhearted community where internationality and open-mindedness play a major role. Hospitality and service-orientation are our top priorities, we put people – our employees just like our guests – first. We are focusing on creating an inspiring working environment where everyone can feel at home. Together we can create unforgettable experiences and memories. Let’s #CreateJourneysTogether

www.austrianairlines.ag/jobscareer.aspx
Lufthansa Group

Info zum Arbeitgeber

Lufthansa

Transport / Logistik
IT, General Management

Firmensprache

Deutsch, Englisch

Mitarbeiter

100.000+

Branche

IT, Mechanik-Maschinen

Kontakt

Ausführliche Informationen zu sämtlichen Einstiegsmöglichkeiten bei Lufthansa finden Sie online auf unserem Karriereportal www.Be-Lufthansa.com.

Homepage
www.lufthansaGroup.com

Karriere-Website
www.LufthansaGroup.com

Mehr Jobangebote von Lufthansa

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29.05.2025 · Direkteinstieg · Kloten
Senior SAP BTP Developer
29.05.2025 · Direkteinstieg · Tirana
Software Tester
29.05.2025 · Direkteinstieg · Tirana

Jobs von Lufthansa

Info zur Bewerbung
Jobtitel:

Manager Customer Servicing Transformation (80-100%, all genders)

Jobkennzeichen:
connecticum Job-1813933
Bereiche:
BWL
Wirtschaftswissenschaften: BWL
Jobdetails Bewerbungsformular
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