At Amazon Web Services (AWS), we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. From day one, you will be working with experienced Amazonians who love what they do.
Do you have a desire to make a major contribution in the rapid growth environment of Cloud Computing? Do you want to build your skills in marketing and sales for long term career growth? If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team!
We are looking for a Marketing Specialist to join the Global MRC team to engage with new and prospective AWS customers. MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
What We Offer
An opportunity to learn how to be customer obsessed by regularly interacting with our customers
Insights into the fast-growing dynamic world of the leading cloud provider
The chance for you to work on your own tasks with guidance from experienced members of the organization
Important technical knowledge and AWS certifications about IT in general, Cloud and SaaS
An understanding of the many career paths available at Amazon
Access to training and support on different domains to help you develop your skills
Note: Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please login to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Harmony
Our team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment AND WE encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Are you ready to embrace the challenge? Come build the future with us.
Key job responsibilities
Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat, and researching existing AWS leads to create a detailed view of the customer’s need for cloud technology
Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.
Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases
Create higher value leads through nurture efforts, resulting in higher conversion rates.
Work closely with Marketing and Sales stakeholders to achieve campaign goals.
Be part of a team to lead global cross-functional MRC projects to drive operational excellence and better customer experience.
- Bachelor's degree
- Experience working with global cross-functional teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.