Passenger Recovery Officer

This function operates in a polyvalent, supportive and two-fold manner within BRU hub:

• is responsible for operational support towards Passenger Services in case of IRREGs and will be dispatched throughout the airport.
• performs sales and recovery activities at the Brussels Airlines Ticketing office.

• Provide on-site operational support during irregularities (disruptions, denied boarding, misconnections).
• Monitor inbound flights to prevent or resolve misconnecting guests.
• Act as field link between Hub Control Center and airport departments.
• Ensure EU261 compliance and deliver guest care solutions while minimizing costs.
• Manage queues and assist guests through digital or direct interaction.
• Perform check-in, boarding, ticketing, and sales tasks according to procedures.
• Handle ticket reservations, reissues, fare calculations, and payments for SN and partner airlines.
• Deliver accurate information on tariffs, regulations, and travel options to maximize guest satisfaction.