Product Operations and Project Management (80-100%)

You will be responsible for optimizing product operations, managing projects, and ensuring the smooth running of our support and testing processes. You will play a key role in overseeing the quality assurance of our services, managing interfaces with document editors, and handling release execution.

• Oversee and further develop our testing team in India to ensure high-quality product outputs
• Be responsible for our support organization and its process flows, ensuring excellent service delivery and continuous management
• Act as the main point of contact and manage relationships with document editors, ensuring smooth and effective communication
• Manage the release processes, ensuring the timely and efficient roll-out of new product updates and features in alignment with Product and Project Steering
• Provide and maintain clear and comprehensive documentation related to the product and its operations
• Lead various cross-functional projects, ensuring effective coordination and successful project delivery on time and within scope