Quality Lead Customer Service (f/m/d)

• Coordination and decision of Quality Topics between all hubs as well as between Customer Relations Hubs (CRH) and Porsche AG (PAG)
• Professional leadership of QAs (incl. ensuring 1:1 communication with QAs, identification of improvement topics, ensuring operational QA tasks/ calibrations are done)
• Definition and monitoring of communication and Quality Processes
• Definition CRH Quality Strategy & Concept in alignment with PAG
• Innovation & Technology: Define objectives, identify & implement improvement topics and technology driven efficiencies
• Ensuring a constant information exchange & alignment between Training & Quality Lead
• Ensuring Quality reporting standards incl. KPI measuring and definition of improvement measurement
• Support in operational quality topics (e.g. evaluations of customer experts)

• Well-structured, analytical and accurate analyst with several years of experience in international Quality Role, ideally in the automotive sector
• Excellent communication skills, both verbal and written, are a must
• Proficient in English and German
• Experience in Customer facing industries (e.g. retail, hotel...) in luxury would be a plus
• Worked in “six sigma” environment (first belt should be known & achieved)
• Experience in conceptional (strategy) work
• Personality: global mindset, team player, communicative, open, and empathetic, but also assertive
• Willingness to come to the office 4 days a week

Together with you, we want to create a first-class customer experience in the Customer Relations Hub. You think of a call center - but much better! You are an essential part of Porsche's customer success, so you might as well call yourself a Porsche ambassador. Do you "speak" Porsche? Because we are looking for a passionate Quality Lead who seek to revolutionize customer service of Porsche.

You can find more information about the Porsche Customer Relations Hub here

• Competitive payment (Christmas bonus, vacation pay and bonus payment)
• 30 days of paid vacation
• Referral bonuses for recruiting new talent
• Access to our company social benefits
• Company pension scheme
• Possibility of mobility leasing (e.g. job bike, VW leasing)
• Subsidy for your BVG ticket
• Modern working environment
• Dog-friendly office
• Regular surveys to measure your satisfaction at Porsche Digital
• Personal development budget
• New office at Adlershof S-Bahn station

Then don't keep us waiting any longer. Get started - apply directly!

In the meantime, take a look at our new Porsche Digital website to get an impression of what our heart beats for: https://www.porsche.digital
We look forward to every unique application we receive. Because diversity is just as important as the energy that flows through our veins.