Senior Customer Service Representative

LTTS is a world class provider of aero engine component repair services to airlines and engine overhaul shops around the world. At LTTS, we specialise in the repair of aircraft engine components for both high pressure and low pressure turbine engines. LTTS is part of the EPAR (Engine Parts & Accessories Repair) network of Lufthansa Technik. The Company was founded in 1992 and we employ over 250 people in our state of the art facility in Shannon. All repairs are carried out in accordance with approvals of the US Federal Aviation Administration (FAA), the European Aviation Safety Agency (EASA) and Civil Aviation Administration of China (CAAC). LTTS is licensed by General Electric, Rolls-Royce and CFMI, Original Equipment Manufacturers (OEM) of aircraft engines, to carry out repairs in accordance with their engine shop manuals, making LTTS unique as one of a small number of companies outside of the engine manufacturers who are licensed to carry out repairs. Our expertise and focus is on the repair of high pressure turbine (HPT) shrouds, high and low pressure turbine Nozzle Guide Vanes (HPT & LPT NGVs) from the CFM56 series, CF6-80C2 and CF34 type engines. The success of LTTS is built on its people. Our employees are fundamental to our organisation as they ensure we meet our customer needs. In particular, delivering products of the highest quality standard, in the shortest possible turn time and at a competitive cost. This business is continuously evolving and therefore LTTS continually develops and expands its product and process capability to keep pace with the changing market demands. It is the Company's goal that through the dedicated teamwork of all employees, the ongoing investment in equipment, training and product development, LTTS will further develop its leading position in the engine parts repair business.