Senior Customer Growth Manager (m/f/d)

Senior Customer Growth Manager (m/f/d) in Deutschland We love finance!As a leading provider of software and consulting services for financial performance management, we care about our customers and their financial results. With our solutions for digital accounting and controlling, we take the complexity out of finance and provide consulting based on our professional expertise. It’s a match! If you take team spirit, sustainable thinking and commitment to heart and are passionate about facing new challenges, we get along! Become a part of our team and help shape the future. What we are looking for We are a highly collaborative and passionate team of bright minds and have a lot of fun offering our customers the best software and the best service. That's why we're looking for like-minded people who impress with their specialist knowledge as well as a customer- and goal-oriented way of working. You successfully finished your studies in business administration or a comparable qualification with relevant professional experience. You are familiar with the development of B2B corporate customers, ideally in the Customer Success area of a software or SaaS company. You have a demonstrated experience in supporting and growing multiple customers and following up on all their needs. You are used to work in a high-energy and rapidly changing environment in which you must be able to multi-task and manage multiple projects, processes, programs, and procedures simultaneously while working under pressure. You are a charismatic and customer-oriented team player who inspires internal and external stakeholders with an entrepreneurial mindset but also with a practical hands-on mentality. Business fluent language skills in German and English enable you to communicate confidently with our international customers and partners. What you can expect We have high expectations of you - and you can also have high expectations of us. If passion and commitment are part of your daily work, then you've come to the right place. At LucaNet, you have the opportunity to actively create the future in a rapidly growing international company. You work closely with our customers and be responsible for the customer growth, satisfaction, and retention within all touch points to expand and improve customer opportunities and potential with LucaNet. You are the Go-to-Person to educate both new and established customers on general LucaNet functionalities and best practices as well as new features as they become available. Due this you continuously increase the growth and the acceptance of LucaNet among our customers. Together with your team colleagues, you identify, monitor and reduce the churn risk of our customers. To do this, you use suitable key figures and measures such as a customer health score. You keep management informed of progress and obstacles related to customer accounts, seeking feedback as necessary to improve work performance and optimize customer success. In terms of that you actively participate in the development and improvement of our processes, procedures, features and applications. You have the opportunity to work from home several days a week in coordination with your team leader - the technical requirements for this are in place from day one. THESE BENEFITS ARE WAITING FOR YOU Great staffevents Flexible working hours Company Pension Sabbatical Health program Exclusive staff discounts Apply now ARE YOU INTERESTED? Then we look forward to receiving your application online stating your desired starting date and salary expectations . Please note that we cannot accept applications by mail. We will not discriminate against any job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression. If you have any questions, please contact our Career team at jobs@lucanet.com or by phone: +49 30 469 910-0 Click here to learn more about LucaNet as a workplace.