Senior Software Engineer - Ticketing Workflows
The Ticketing Workflows Team is responsible for building Bloomberg's widely used ticketing system. The system is in use across the firm to deliver work requests to over 100 departments across the company- everything from HR requests, changing the temperature in a conference room, to your long-term network operations projects. The system we build handles over 3 million tickets a year and processes the distribution of tickets to a representative in under a second. After receiving and reviewing the work, representatives from these departments can also use the dashboards and workflow applications we build to manage and track everything.
With the large number of departments in our ticketing system, each with their own unique ways of working, our platform needs to be highly robust and customizable. If you are on this team, you will find yourself asking questions like - How can we build this new system into pluggable modules? What new microservices or libraries do we need? How can we handle the growing variety of workflows that are configured in our system? How can we ensure that with all the customizations we'll make available, that the UI remains intuitive?
This huge undertaking means a major overhaul of the existing ticketing technology and the opportunity for us (and you) to leverage all the newest technologies and work with all areas of the company.
As part of this team, we'll trust you to:
You'll need to have:
Bloomberg is an equal opportunities employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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