The Service Agreement Renewal Specialist is responsible for the retention of service contract customers and the administration of service related needs including, but not limited to, service agreement renewals. He /She must be extremely professional, ability to prioritize, and function at a high level in a fast paced/ high volume environment. This individual is proficient in both written and verbal communication, organization, and customer service. He /She must also collaborate well with colleagues in various departments including marketing, service, support, and sales groups.
- Meet or exceed corporate goals for renewal rate on a monthly and yearly basis
- Contact customers who have an active service agreement to generate interest in contract renewal
- Generate Service Agreement renewal quotes for all instruments coming off contract and eligible for renewal
- Deliver, follow up on, and track status of quotes issued to customers who are up for contract renewal
- Accurately process purchase orders in a timely fashion for Service Agreements renewals after reviewing customer’s terms and amendments against T&C’s
- Review Time of Sale contracts for correctness and enter into CRM
- Perform credit and Re-bills of service agreements incorrectly processed
- Maintian accuracy of iBase by alerting Adminisition teams of errors and/or updates requiring action
- Develop and/or maintain renewal, KPI, as well as any other reports as requested
- Work collaboratively with Regional Service Manager Team to ensure renewal of key customer contracts
- Perform various other service related administration functions as requested
- Bachelor’s Degree
- Prior administration or customer service experience. Preferably in a technical field
- Strong customer service and organization skills
- Experience with SAP is preferred
Join us today. Inspire people tomorrow.
Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
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