If you make hearts beat faster, your own has to be in the right place.
- Code number: PCCA-D-1600931382-E
- Entry level: Professionals
- Location: Mississuaga
- Organization: Porsche Cars Canada
Conduct After Sales Technical Training classes for Porsche Canada Porsche Centre personnel and internal employees; development of training programs that facilitate the dissemination of information necessary for quality repairs, customer satisfaction and After Sales process improvement.
Primary Responsibilities:
- Development and implementation of the After Sales Training strategy/program, technical and non-technical, for Canadian Porsche Centre personnel and Porsche Canada internal employees
- Creation of AS Training (incl. Technical, product, system and skill training) and manage realization
- Manage and conduct regional Zertifizierter Porsche Techniker (ZPT) (Porsche Technician Training) program
- Definition and implementation of an After Sales Training Centre in Canada (Porsche Canada owned)
- Management of Training Centre (Porshe Canada owned)
- Handle training organization for all AfterSales trainings
- Update and maintain information on Porsche Academy for all After Sales related areas, incl. technician data
- Monitor After Sales Training KPI’s and derive measures based on results
- Ensure all Porsche Centre staff received adequate and sufficient training to support the position objective
- Participate in all meetings related to AfterSales Training
- Participate in Global Trainer Qualification Program
- Assist Tech-Line and dealership technicians
Education :
- College/University degree in Education, Automotive Technology or Engineering
- Advanced automotive or engineering coursework
- Completed Automotive Technician
Experience:
(Job and Industry)
- 6-8 years automotive mechanical hands-on experience, Porsche technical experience preferred
- 5 years technical trainer experience
- French language knowledge required
Skills and Competencies:
- Superior presentation and speaking skills
- Superior verbal and written communication skills, spelling, grammar and composition skills.
- Excellent overall understanding of automotive technology and repair, Porsche preferred.
- Natural leadership ability; team player with consensual approach
- Superior organization, communication and reporting skills
- Systematic thinker; ability to work at conceptual and detail levels
- English and French fluently (oral and written). German preferred
- Advanced PC skills with accent on Word, Excel, PowerPoint and Adobe
- Ability to handle multiple priorities and tasks simultaneously
- Self-directed, requiring limited supervision
- Willingness to travel as required
- Completion of certified technician program is an advantage
This position is located in Mississuaga at the Porsche Techincal Traning Centre. Some visits to the Porsche Canada Headquarters in Toronto is required.
approximately 20% travel
