Operations & Compliance Manager

Operations & Compliance Manager Must possess a legal work permit in the U.S. / Hybrid Model (remotely & on-site) Location: Chicago (IL) Employment level: Direct entry Function: Logistics / Cargo Working time: Full time Salary: Salary range: $8,270 - $13,000 USD per month Publishing date: 11-09-2026 Application deadline: 11-23-2026 Ready to drive operational excellence and ensure the highest standards of quality and compliance! Lead quality oversight, strengthen safety and security practices, ensure adherence to customs regulations and international standards, and build seamless, reliable operations that deliver outstanding customer service.

Apply now and make an impact! Tasks The Operations & Compliance Manager is responsible for: Ensure that all operational processes, both internal & outsourced, meet the company's quality standards, providing reliable & consistent service to customers Ensure full compliance with all safety, security, & customs regulations Oversee the quality & compliance performance of suppliers & vendors Conduct regular review of operational processes to identify inefficiencies or risks Identify, assess, & manage risks related to operational quality, safety, & regulatory compliance Act as the point of contact for regulatory authorities regarding operational quality & compliance issues Promote a just culture & support the reporting of non-compliant events Monitor & support a robust quality assurance * Participate in other duties as assigned Behind the scenes Our Purpose The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves. Join us! Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Requirements To excel in this role, you will need a combination of the following

qualifications:

Strong understanding of IATA regulations, safety, security, & customs compliance Experience developing QMS, conducting audits, & implementing corrective actions Bachelor's degree in operations management, Quality Management, Logistics, or a related field. Certification in Quality Assurance or Compliance (e.g., ISO certification) is a plus 5-7 years of experience Leadership skills to manage cross-functional teams & influence stakeholders Analytical & problem-solving skills to assess risks & identify improvements Excellent communication skills with authorities, suppliers, & internal teams Attention to detail in process monitoring, documentation, & compliance Familiar with U.S. & Canadian regulations (CBP, CTPAT, TSA, USDA, PHMSA, CBSA, TC), ACE Air Manifest, & ACI Familiar with IATA DG, tenders, SGHA, mail processes, IATA CIMP, & CIQ messaging * CV/Resume and Motivation Letter required * Company will provide relocation assistance Benefits Company bonus (if applicable) Flight privileges 15-20 Vacation Days 401k plan Commuter Benefits Education Employee Assistance Program Family Policy Flex Holidays Healthcare Life Insurance Long Disability Short Disability up to 60 Sick Days Company bonus (if applicable), Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days About Swiss International Air Lines AG Swiss International Air Lines (SWISS) is Switzerland’s leading air carrier.

With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. SWISS embodies Switzerland’s traditional values and is dedicated to delivering the highest product and service quality.

The company also helps drive the decarbonization of the airline sector by modernizing its aircraft fleet, using sustainable aviation fuels and bringing ever greater efficiency to its operational processes. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline network. Learn more