Jobangebot connecticum Job-1825775

2nd level OKAPI Support

Lufthansa

Jobdatum: 13. Oktober 2025

Einstiegsart: Direkteinstieg
Jobdetails

Info zum Arbeitgeber

Lufthansa

Transport / Logistik
IT, General Management

Firmensprache

Deutsch, Englisch

Mitarbeiter

100.000+

Branche

IT, Mechanik-Maschinen

Kontakt

Ausführliche Informationen zu sämtlichen Einstiegsmöglichkeiten bei Lufthansa finden Sie online auf unserem Karriereportal www.Be-Lufthansa.com.

Homepage
www.lufthansaGroup.com

Karriere-Website
www.LufthansaGroup.com

2nd level OKAPI Support

Your next challenge: 2nd Level OKAPI Support.

Facts
  • Location

    Tirana

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Full time

  • Application deadline

    10-20-2025

Key Responsibilities

Incident Management:

  • Log, categorize, and prioritize incidents using the ITSM tool (e.g., ServiceNow, Jira).
  • Analyse and resolve L2 incidents.
  • Fulfill Service-Request.
  • Perform initial diagnosis and resolve or escalate issues to L3 teams or similar.

Monitoring & Alerts:

  • Respond to system alerts and take appropriate action.
  • Setup monitoring for applications.

User Support:

  • Provide support to end-users via email, phone, or ticketing system.
  • Assist with user access, configuration issues, and basic troubleshooting

Documentation:

  • Maintain knowledge base articles and support documentation.
  • Document incident resolutions and known errors.

Collaboration:

  • Work closely with L2/L3 support, development, and infrastructure teams.
  • Participate in daily stand-ups or support meetings as needed.
LHIND

Join Lufthansa Indusrty Solutions!

  • Basic understanding of application architecture and IT systems.
  • Familiarity with databases (MongoDB), operating systems (Windows/Linux), and networking fundamentals.
  • Experience with ticketing systems and monitoring tools.
  • Strong communication and problem-solving skills.
  • Ability to work in shifts or on-call rotation if required
  • Business English.

Preferred Qualifications:

  • Prior experience in IT support or helpdesk roles.
  • ITIL Foundation certification is a plus OR PSM OR GIT
  • Knowledge of scripting (e.g., PowerShell, Bash) is an advantage or Java/Javascript

About Lufthansa Industry Solutions Sh.p.k.

Lufthansa Industry Solutions is a service provider for IT consulting and systems integration. The Lufthansa subsidiary supports its customers in the digital transformation of their companies. The customer base includes companies within the Lufthansa Group as well as more than 300 companies in various industries. Headquartered in Norderstedt, Germany, the company employs more than 2.400 people at several branches in Germany, Albania, Switzerland and the USA.

www.lhind.al/
Lufthansa Group

Info zum Arbeitgeber

Lufthansa

Transport / Logistik
IT, General Management

Firmensprache

Deutsch, Englisch

Mitarbeiter

100.000+

Branche

IT, Mechanik-Maschinen

Kontakt

Ausführliche Informationen zu sämtlichen Einstiegsmöglichkeiten bei Lufthansa finden Sie online auf unserem Karriereportal www.Be-Lufthansa.com.

Homepage
www.lufthansaGroup.com

Karriere-Website
www.LufthansaGroup.com

Info zur Bewerbung
Jobtitel:

2nd level OKAPI Support

Jobkennzeichen:
connecticum Job-1825775
Bereiche:
Informatik
Informatik: Informatik
Einsatzort: Tirana, Albanien; Europa-Süd
Jobdetails Bewerbungsformular

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