Jobangebot connecticum Job-1829995

Baggage Services Agent - Temporary Contract

Lufthansa

Jobdatum: 11. Dezember 2025

Einstiegsart: Direkteinstieg
Jobdetails

The Baggage Services Agent plays a crucial role in ensuring a customer-centric approach to baggage irregularities. This function combines proactive guest interaction, administrative follow-up, and in-depth tracing activities to guarantee that our guests receive accurate information and solutions regarding their delayed or missing baggage.

The Baggage Services Agent plays a crucial role in ensuring a customer-centric approach to baggage irregularities. This function combines proactive guest interaction, administrative follow-up, and in-depth tracing activities to guarantee that our guests receive accurate information and solutions regarding their delayed or missing baggage.

Tasks
  • Proactively follow up on open baggage files after 5 days, request documents, and perform secondary tracing via phone, email, and WorldTracer. If tracing fails, prepare files for Customer Relations compensation.
  • Provide helpdesk support and manage inquiries, including social media.
  • Handle complex cases from Lost & Found and call centers, coordinate with delivery agents, and monitor subcontracted tracing.
  • Maintain statistics, perform quality checks, and support improvement actions.
  • Act as back-up for the Baggage Services Teamleader during absences.
Behind the scenes

Brussels Airlines

Brussels Airlines

Requirements

At Brussels Airlines, we believe in making people grow. Therefore, we are not looking for white ravens: we are looking for people that match with our company’s goals and culture, and that can elevate us to even higher heights.

  • Higher secondary education
  • Trilingual Dutch/French/English (spoken & written)
  • Experience in baggage handling and secondary tracing is an asset
  • Very good administrative skills, accurateness is a must
  • Good communication skills and assertiveness
  • Problem solver attitude and team player mind
  • Able to comply with rules and regulations, good sense of responsibility and work ethics
  • Stress resistant
  • Flexible mindset: as back-up/stand-by for operational needs, adaptable to a very changing environment, and being able to work in a multicultural environment.
Company

About Brussels Airlines SA/NV

At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the four network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 17 across Sub-Saharan Africa. Our company culture is warm and inclusive. By focusing on wellbeing & flexibility, we create an empowering environment that gives our more than 3500 people wings.
http://www.brusselsairlines.com
Lufthansa Group
Info zur Bewerbung
Jobtitel:

Baggage Services Agent - Temporary Contract

Jobkennzeichen:
connecticum Job-1829995
Bereiche:
Betriebswirtschaftslehre BWL
Wirtschaftswissenschaften: Wirtschaftswissenschaften, allg.
Einsatzort: Brüssel, Belgien; Europa-West
Jobdetails

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