Business Analyst - Workflow Optimization - Workplace Ops & Supply Chain

The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through teamwork. Through our countless volunteer projects, we also help network with the communities around us, too. You can do outstanding work here. Work you couldn't do anywhere else. It's up to you to make it happen.

Workplace Operations & Supply Chain, through our services and applications provide an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central to this effort by providing platinum support to 21,000 employees and over 500,000 annual visitors in over 170 state-of-the-art offices worldwide!

We are looking for a Business Analyst to identify, develop, implement, and drive strategic initiatives globally that automate processes and workflows for the products and services we provide to support employees. More specifically, leveraging Bloomberg developed no code/low code tools to orchestrate service request automation and digital process transformation, and continuous improvement initiatives across employee support workflows.

This individual is responsible for assessing the internal and external factors that can affect project outcomes, leverage problem solving skills to ensure project plans deliver on time as well as work with stakeholders to inform the strategy and roadmap for technology initiatives. In addition, overseeing all aspects of a project such as timelines, scope, requirements, and sprint management to ensure the initiatives stay on track.

• Set, develop and implement automation priorities aligned to strategic initiatives
• Through an agile framework, deliver automation solutions across Employee Support workflows, taking a hands-on approach to driving incremental change and improvements
• Manage automation projects that streamline product and service problems, make decisions, and prioritize work to stay on track towards business deliverables
• Develop a roadmap for automation opportunities-Leverage data/evidence-driven approach to determine project success criteria, monitor results, and measure impact
• Communicate with and manage business and cross departmental stakeholders at all levels
• Understand industry trends in the customer service automation space to contribute to the development of our internal tools-Promote team synergy among operational partners, stakeholders, and vendors
• Identify impediments and take a proactive approach at finding ways to remove roadblocks
• Effective decision-maker to balance risks and benefits for overall good of the organization
• Take a hands-on approach towards implementing automation opportunities
• Manage tasks related to maintenance and administration of automations for Employee Operations

• Minimum 5 years’ experience
• Bachelor's Degree or equivalent related experience
• At a minimum, we require that you are legally authorized to work full-time in the United States and will not require visa sponsorship now or in the future
• Experience developing in low/medium code tools to orchestrate and automate processes
• Advanced coding skills in Python
• Experience with ServiceNow app engine and no code/low code solutions a plus
• Experience with RPA, scripting, and utilizing common libraries and APIs in coding
• Experience working in an Agile environment to deliver products and services
• Experience writing both functional and technical documentation
• Proven track record leveraging data to make insights and inform the project strategy such as Excel to analyze data
• The ability to articulate ideas and garner support for initiatives
• Ability to build strong relationships
• Strong interpersonal and communication skills, with a positive attitude
• Consistent track record to work autonomously

Apply if you think we're a good match. We'll get in touch to let you know that the next steps are, but in the meantime feel free to have a look at: https://www.bloomberg.com/company/what-we-do/

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

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