Certified Refurb Program Manager

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About the Role: We are seeking a dynamic and results-driven Program and Account Manager to join our Certified Refurbished team. This role involves working closely with sellers, refurbishers, and internal teams to ensure high-quality standards are met and maintained. You will be the key point of contact for program participants and will work to grow the program through central initiatives and partnerships.

• Develop and implement sales strategies to grow the eBay Certified Refurbished Program, increasing its footprint and sales volume.
• Collaborate with cross-functional teams including product management, customer service, marketing, and legal to enhance the program's offerings and ensure compliance with all policies and regulations.
• Build and maintain strong relationships with sellers and refurbishers, providing support and guidance to ensure their success within the program.
• Monitor and analyze program performance, identifying trends and opportunities for improvement.
• Ensure that all refurbished products meet eBay's quality and certification standards.
• Lead the onboarding process for new program participants, including vetting and training.
• Create and implement marketing and promotional campaigns to increase visibility and sales of certified refurbished products.
• Provide regular reports to senior management on program performance, challenges, and progress towards strategic goals.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Validated experience in program management, preferably within an e-commerce or retail environment.
• Strong understanding of the refurbished electronics market and consumer electronics industry.
• Proven track record of leading successful programs or partnerships.
• Excellent communication and interpersonal skills, with the ability to engage and influence partners at all levels.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Ability to work independently and run multiple projects simultaneously in a fast-paced environment.
• Proficient in the use of data analysis tools and Microsoft Office Suite (esp. Excel and Powerpoint) combined with strong presentation skills
• English and German language fluency

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