About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
Voith Turbo is looking for Complaint Management Manager CV.
Complaint Management Manager CV
Complaint Management Manager CV
工作职责：
Coordinate and provide proper actions for customer complaint
协调（公司内部）妥善应对客诉
CM Record and CM report.
对客诉进行记录并形成报告
Prepare official complaint closure statement
形成最终给客户的客诉报告
Push quality improvement from the perspective of CM
从客诉的角度推动质量改进
Claim data summary and analysis for failure investigation ，monthly report
数据汇总分析并组织故障解析，更新月报
Responsible for the safety management of the team
负责团队的安全管理工作
Implement company & department’s quality policy and goals
贯彻公司和部门的质量方针、质量目标
Warranty cost regular review and accrual forecast
质保费用分析及财务预提测算支持
岗位要求：
5 years working experience at related industry
5年相关行业工作经验
University graduate in mechanical background
本科毕业机械相关专业背景
Working experience of customer complain management of relative industry
具备相关行业客户投诉管理的工作经验
Team leading experience
团队管理经验
Easy going, and good at listening and advising
善于与人沟通相处
Fluent English
英语熟练
Familiar with quality tool, such as 8D report
熟悉质量工具，比如8D