Customer Delivery Manager (f/m/d): Enterprise Cloud Services - Customer Delivery Engagement

Requisition ID: 265088
Work Area: Customer Service and Support
Location: Walldorf
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Summary & Role Information
SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on-premise customers.
As the Client Delivery Manager (CDM) you will be the personal point of contact and the voice into SAP for all customers of ECS. In this roll you will manage and coordinates all account activities with the customer and SAP’s internal stakeholders.
You are the main contact for all questions, issues and escalations and act as a trusted advisor for the customers of the SAP HANA Enterprise Cloud. By getting in contact with the client’s management / C-level and driving the digital transformation you will help them grow and increase their business. Focusing on customer satisfaction, contract adherence and profitability your ensure that customers receive the best service possible. In the role of CDM you cooperate closely with the customer’s IT department and business stakeholders as well as with other groups within SAP and ECS to ensure the success of larger projects.

Experience (Role Requirements)

• Understanding of SAP’s cloud business, cloud and hybrid infrastructure
• SAP Basis, technology and/or functional knowledge are very important
• Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role
• Strong project management skills & customer-facing experience
• Strong ability to translate between technical and non-technical audience with confidence
• Strong engagement management, relationship building and de-escalation skills
• Excellent presentation, communication and moderator skills in English and German language
• Accustomed to working in an international and global virtual matrix organization
• 6+ years of related professional experience in IT project management, SAP Operations and/or a customer-facing role
  

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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