Jobangebot connecticum Job-1819201

Customer Service Officer

Lufthansa Technik

Jobdatum: 28. Juli 2025

Einstiegsart: Direkteinstieg
Jobdetails

Info zum Arbeitgeber

Lufthansa Technik

Luft- und Raumfahrt

Firmensprache

Deutsch, Englisch

Gründungsjahr

1995

Mitarbeiter

10.001 - 50.000

Kontakt

Bitte bewerben Sie sich online unter www.Be-Lufthansa.com/Technik . Weitere Informationen über unser Unternehmen erhalten Sie auf www.lufthansa-technik.com. Auf www.facebook.com/BeLufthansa haben Sie die Möglichkeit, direkt mit uns in Kontakt zu treten.

Homepage
www.lufthansa-technik.com

Karriere-Website
www.lufthansagroup.careers/aviationeers

Customer Service Officer

Taking off Together!

Facts
  • Location

    Sofia

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Coordinate general tasks linked to aircraft arrivals, departures, and Maintenance Check Flights, including transportation arrangements for crews, inspectors, and other personnel
  • Liaise with airport authorities, ground handling agents, and flight catering services to ensure smooth operations
  • Serve as the primary contact for welcoming customers upon arrival
  • Coordinate logistics incl accommodation, transportation, mobile communication, and IT support for customer Reps
  • Manage security access to facilities and conduct facility tours, introducing customers to the Project team
  • Provide daily customer care, addressing both professional and personal requests
  • Maintain and update the Customer Database and manage customer feedback
  • Organize services including catering, transport, taxi, accommodation, and special event support

Company bonus (if applicable), Flight privileges, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Medical Insurance

Taking Off with Lufthansa Technik!

We want to share this journey with you!

  • University degree with a focus on business administration, economics, or aviation engineering
  • Min 2+ years experience in international business environment
  • Demonstrates strong customer orientation and interpersonal skills
  • Excellent command of English, additional regional language is a plus
  • Proficient user of Microsoft Office Suite; familiarity with ERP systems, SAP
  • Excellent organizational skills and multitasking ability
  • Trusted to maintain confidentiality of sensitive information
  • Skilled in negotiation and persuasion
  • Highly analytical mindset with the ability to understand complexity and make
    informed decisions
About Lufthansa Technik AG

Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.

The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.

www.lufthansa-technik.de
Lufthansa Group

Info zum Arbeitgeber

Lufthansa Technik

Luft- und Raumfahrt

Firmensprache

Deutsch, Englisch

Gründungsjahr

1995

Mitarbeiter

10.001 - 50.000

Kontakt

Bitte bewerben Sie sich online unter www.Be-Lufthansa.com/Technik . Weitere Informationen über unser Unternehmen erhalten Sie auf www.lufthansa-technik.com. Auf www.facebook.com/BeLufthansa haben Sie die Möglichkeit, direkt mit uns in Kontakt zu treten.

Homepage
www.lufthansa-technik.com

Karriere-Website
www.lufthansagroup.careers/aviationeers

Info zur Bewerbung
Jobtitel:

Customer Service Officer

Jobkennzeichen:
connecticum Job-1819201
Bereiche:
BWL, Ingenieure
Wirtschaftswissenschaften: BWL, International Business, Wirtschaftswissenschaften, allg.
Ingenieurwissenschaften: Ingenieurwesen, allg.
Einsatzort: Sofia, Bulgarien; Europa-Ost
Jobdetails Bewerbungsformular

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