Jobangebot connecticum Job-1810988

Customer Support Executive

Lufthansa

Jobdatum: 23. April 2025

Einstiegsart: Direkteinstieg
Einsatzort: Hongkong; Asien
Arbeitgeber: Lufthansa Cargo AG
Jobdetails

Info zum Arbeitgeber

Lufthansa

Transport / Logistik
IT, General Management

Firmensprache

Deutsch, Englisch

Mitarbeiter

100.000+

Branche

IT, Mechanik-Maschinen

Kontakt

Ausführliche Informationen zu sämtlichen Einstiegsmöglichkeiten bei Lufthansa finden Sie online auf unserem Karriereportal www.Be-Lufthansa.com.

Homepage
www.lufthansaGroup.com

Karriere-Website
www.LufthansaGroup.com

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Customer Support Executive
Hybrid Model (remotely & onsite)

Step into the role of Inside Sales Representative and drive success through spot quotations, proactive sales calls, and smart booking management.

Collaborate with Outside Sales to retain customers, seize new opportunities, and promote Lufthansa Cargo’s innovative eServices.

Join our team and apply now to elevate your sales career!

Facts
  • Location

    Hongkong

  • Employment level

    Direct entry

  • Function

    Sales / CRM

  • Working time

    Full time

  • Publishing date

    04-23-2025

  • Application deadline

    05-31-2025

The Customer Support Executive is responsible for:

  • Enters into transportation agreements with customers
  • Makes quotations for ad hoc pricing requests following the rules of Target Pricing and considering profitability, the customer’s willingness to pay and upselling potential
  • Consults customers in finding the right product, and pro-actively sells customer-oriented transport solutions
  • Manages account data in the CRM tools and communicates updates to relevant stakeholders
  • Assists in acquiring new accounts and new business by proactively following up inbound calls
  • Acts as touch point for claims and complaints towards the customer and forwards the requests to the respective departments and, at the same time, promotes the usage of eClaims/Complaints to the customers to submit their claims

* Performs all other duties assigned by supervisors

This is an exciting opportunity to be a part of our unique and rewarding environment!

We are driven by curiosity, passion, optimism, and the belief that everybody can grow!

To excel in this role, you will need a combination of the following qualifications:

  • High school diploma/GED required
  • College degree/vocational training desirable
  • 1-2 years of Cargo experience or equivalent required
  • Fluency in English and Cantonese language required
  • Knowledge of Airfreight, Logistics, Transportation, Sales required
  • Advanced IT knowledge
  • Must be willing to work shifts
  • Must possess a legal work permit in Hong Kong

* CV/Resume and Cover Letter required

* Company will not provide relocation assistance

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.

www.lufthansa-cargo.de
Lufthansa Group

Info zum Arbeitgeber

Lufthansa

Transport / Logistik
IT, General Management

Firmensprache

Deutsch, Englisch

Mitarbeiter

100.000+

Branche

IT, Mechanik-Maschinen

Kontakt

Ausführliche Informationen zu sämtlichen Einstiegsmöglichkeiten bei Lufthansa finden Sie online auf unserem Karriereportal www.Be-Lufthansa.com.

Homepage
www.lufthansaGroup.com

Karriere-Website
www.LufthansaGroup.com

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21.05.2025 · Direkteinstieg · Krakau
Manager Quotation and Solutions Aftermarket (m/f/diverse)
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Jobs von Lufthansa

Info zur Bewerbung
Jobtitel:

Customer Support Executive

Jobkennzeichen:
connecticum Job-1810988
Bereiche:
Handel
Wirtschaftswissenschaften: BWL-Handel, Logistik
Einsatzort: Hongkong; Asien
Jobdetails Bewerbungsformular
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