Duty Manager

During his/or her shift and dependent on the assignment focus, the Duty Manager is responsible for but not limited to:

• Establishing relationships with premium customers and facilitating the recognition of top customers
• Checking that the appearance and attitude of all personnel corresponds to standards

• Conducting daily flight briefings with personnel
• Steering, monitoring and troubleshooting all station related processes
• Fostering quality awareness and high service attitude in daily work
• Collaborating with the Station Manager in the general organization of the station, including but not limited to IT, system accesses, accounting, filing, training, database and reporting tools
• Applying and maintaining the Safety Management System
• Maintaining all local instructions and system databases
• Supervising the adherence to and proper documentation of surveillance checks
• Having functional authority over the LHG and supplier staff members
• Making sure that the technical and logistical aspects of training activities are performed
• Reporting operational irregularities according to the operator’s manuals