Field Service Technician

• Receives trip assignment from inside schedulers; makes travel arrangements to arrive on time according to customer requirements. 
• Interviews customer to determine machine problems; performs basic troubleshooting on machine functioning; verifies where problem is located.  
• Performs hands-on electrical and mechanical troubleshooting and repairs on specified KHS USA machines to ensure machine is functioning correctly according to specifications; coordinates with customer and Parts department to order any needed parts 
• Troubleshoots and modifies or edits programs of Programmable Logic Controller’s (PLC). 
• Audits and documents missing or bypassed safety devices on KHS USA machines and replace or repair. 
• Trains customers for successful operation and maintenance; may show operators how to do changes for different size or format packaging; provides preliminary invoice for customer signature.  
• Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues. 
• Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.  Periodically inspects customer spare parts inventory and recommends additional parts orders as needed for successful equipment maintenance and operation.

• Bachelor in computer or electrical engineering with good mechanical skills or comparable education/training
• Extensive knowledge of machinery for the beverage / packaging industry and work experience of at least 3 years
• Analytical thinking for solving technical tasks
• Flexibility, assertiveness and organizational skills
• Self-confidence and friendly appearance
• Willingness to travel up to 90% of the time

• Innovative and international working environment
• Competitive wages
• Medical, Dental, Vision insurance offered at 30 days of employment
• Generous Educational Reimbursement program
• Company sponsored Life and Disability Insurance
• Paid Time Off
• Ten (10) Paid Holidays per year
• 401K with Company Match

In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.