- Bachelor's degree is required for this role, or related work experience.
- Customer obsessed: demonstrated ability to identity opportunities by starting first with customer needs and a relentless focus on how to deliver to meet their needs
- Agile thinker: proven ability to function at the strategic and operational level, communicating internally and externally, to convince diverse audiences.
- Entrepreneur mind-set: driven by the desire to innovate on behalf of our customer, with a growth and analytical mind-set. Must have the ability to develop test and learn strategies with rapid execution cycles.
- Influencer: ability to operate in a complex organization and influence senior leaders to gain support for a program
- Excellent verbal and written communication skills: ability to synthesize and clarify through communication, to audiences of various cultures and management levels.
- People Leader: manager of managers with ability to communicate and motivate teams under and not under her/his control; identify, mentor and develop talent, and new leaders.
As our commerce becomes ever more digital, the way we sell, buy, and exchange value is changing faster than ever. We can now access products or services in mere seconds—from anywhere in the world—without sacrificing our personal data, with a click, a tap, or our voice. At Amazon, we have a long history of providing innovative services for businesses.
Amazon Pay’s mission is to provide Amazon customers a superior paying experience anywhere they shop. With Amazon Pay we connect merchants with any Amazon customer in the world, delivering identity and payment services that remove friction for consumers and help merchant grow their sales. Our objective is to make Amazon Pay a ubiquitous payment option for customers. Today Amazon Pay is available in 18 countries, enabling merchants to leverage our trusted, seamless buying experience to allow more than 300 million active Amazon customers to purchase from them. In 2024 we are embarking on an exciting 5-year plan that allows us to better serve our customers and will increase our presence by 30x.
We are looking for a Head of EU Strategic Account Management (SAM). This senior leader oversees Strategic Account Management teams across EU that focus on managing the most strategic merchants already adopting Amazon Pay, creating opportunities for them to grow and develop their business with us. This leader fully owns the design and execution of the strategy to grow the most important merchants in the EU portfolio, increasing the relevance of Amazon Pay for the merchant and the customers and developing long-lasting value for both. They work closely with the Head of US SAM and WW Amazon Pay Integration, Marketing, Product Management and Engineering functions and other Amazon teams to implement their strategy. They report to the Director of Amazon Pay US and Europe, helping to shape the strategic priorities of this global business.
The ideal candidate has a record of accomplishment of building, rolling out and managing new merchant and consumer businesses. They have experience defining and implementing global strategies to: uniquely understand unmet buyer and seller needs; build technology driven offering that facilitate commerce for consumers and merchants; roll-out services with various go-to-market partners; operate commerce related services in a profitable way. This role requires an individual who can combine innovation and a passion for building with a strong mind for operations, execution, and growth in a fast-moving emerging business. They will be able to interface with technology leaders and client executives, able to translate from needs to solution, from specifications to benefits. They will have operated in a senior management capacity and earned the trust of technology and go-to-market teams. They will combine the ability to engage at senior levels while remaining connected to detail, unafraid to operate on the front line as a creative problem solver. Crucially, they will have built high performance commercial and/or operations teams.
The role can be based in one of our 3 European hubs: Luxembourg, Munich and London
We are open to hiring candidates to work out of one of the following locations:
Munich, BY, DEU
- Knowledge of the Payments industry, with experience on payment strategies, programs and processes
- Experience in developing and delivering merchant services products
- Experience leading sales, account management and/or marketing teams and owning customer experience, preferably in the context of a B2B2C services and marketplaces
- P&L responsibility and a proven track record of growing top-line and bottom-line
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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