Amazon’s Immigration Team is growing its best-in-class team to deliver exceptional immigration support to Amazon businesses, employees and candidates across the EU region. The team of consultants, specialists and experienced immigration subject matter experts act as strategic partners and consultants to Amazon business leaders and partner teams. The team centrally manages immigration filings and the vendors that support Amazon, and delivers projects to improve the cost, quality and compliance for immigration services at Amazon.
We are seeking an experienced Immigration Consultant to support the needs of our growing DEU immigration team based in Berlin. In this role, you will be responsible for the daily immigration service execution as part of the DEU immigration case working team. The team execute a high-volume of cases, managing immigration requirements for sponsored employees across different jurisdictions and their family members.
This is a case working role where you will acts as the single point of contact throughout an employee’s DEU immigration lifecycle.
Key job responsibilities
• Filing and executing immigration cases, coordinating between recruitment, onboarding and other HR stakeholders and government authorities; formulating and executing the best possible immigration strategy for each employee.
• Manage a high caseload of applications. A typical caseload would be 45-50 cases comprising of new Visas, renewals, cancelations and amendments of work permits and residency visas; each filing includes sub-applications related to work permit, entry permit and residency for each applicant.
• Coordinate with other team members of the team for drafting and submission and collection of documents/approval notices.
• Manage a high volume of communications with the employees and several internal groups while meeting the team respond SLA within a single business day or sooner, depending on the case timelines.
• Participate in formulating action plans to resolve issues.
• Contribute to, and drive, process improvement initiatives, beginning with identifying defects or evaluating customer complaints but also considering where the team can increase efficiency and continuously upscale the quality of service.
- Highly proficient in German and English (C1)
- Bachelor degree and/or equivalent work experience in Human Resources
- Experience with HR processes and systems administration
- Experience working with KPIs and SLAs
- Computer literacy (Word, Excel, Outlook)
- Work experience in the immigration industry
- Experience of working with multiple HR systems
- Ability to handle projects using the Project Management principles and methodology
- Experience with reporting and analytics
- Strong attention to detail and organizational skills
- Ability to push back, foresee potential issues, and advocate for relentless improvement
- Ability to positively influence small groups and individuals to drive resolution
- Ability to work in international teams where team members are in different locations and belong to different cultures
- Ability to work in changing environment
- Flexibility
- Ability to work under tight legal deadlines
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