Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures? We are currently expanding our infrastructure team and are looking for a Data Center Technician.
You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases.
You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.
Key job responsibilities
SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
DATA CENTER OPERATIONS (DCO)
This position involves:
o Diagnosing hardware and network problems followed by physical repairs
o Troubleshooting events within internal Service Level Agreements (SLAs)
o Performing root cause analysis of equipment failures
Manual handling and lifting of equipment may be required (weight limits in accordance with
regulations)
Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data
center environment
On-call rotation reaction to off-duty emergency calls
A day in the life
AWS Benefits:
- A permanent contract with Amazon Web Services.
- Professional growth opportunities: chance to participate in various training courses and seminars offered by AWS and external partners.
- Amazon Employee Discount
- Pension Plan, Life and disability insurance
- 24/7 Employee Assistance Program (EAP) to help you navigate through work-life experiences, and provide you with the resources to support you and your family’s health and well-being.
- Language course
- Commuter benefits
- An international working environment
We are open to hiring candidates to work out of one of the following locations:
Frankfurt, HE, DEU
- Completed formal education/apprenticeship or training in IT related field
- IT hardware troubleshooting related experience
- Be proficient with Microsoft Office products (Excel, Word) and web-based operational tools
- Have a very good command of English
- Bachelor degree or equivalent formal qualification in IT related field
- Basic knowledge of Linux and experience with network protocols
- Proficient with ticketing systems
- Proficient with Change Management Systems (CMS)
- Data center experience
- Very good command of German.
- Willingness to work on shifts and for on-call rotation.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
