Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Audiovisual Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. Our Audiovisual Support Engineers deliver exceptional support and play a pivotal role in maintaining the seamless functionality of Amazon's audiovisual and video conferencing infrastructure. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure the infrastructure of our systems works seamlessly so we can build the technology that businesses worldwide rely on.
As an ITS Audiovisual Support Engineer, you'll be the go-to knowledge expert for Amazon's global corporate employees, providing seamless end-to-end in-person services and frictionless on-site technical support. You'll be responsible for the total quality management of our audiovisual and video conferencing systems deployed across our offices, conference rooms, and event spaces, ensuring uninterrupted productivity. Amazon’s Audiovisual Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.
As a committed Audiovisual Support Engineer, you'll promptly respond to real-time troubleshooting and equipment failure requests, delivering an exceptional IT experience. Equipped with an advanced, comprehensive understanding of audiovisual standards, systems, and equipment deployed throughout Amazon, you'll quickly adapt to new processes and effectively communicate solutions to both technical and non-technical employees. Leveraging your comprehensive knowledge of AV standards and technical expertise, you will address complex challenges rapidly implementing effective workarounds to unblock events and ensure continuity. Our Audiovisual Support Engineers have an advanced understanding of audiovisual standards, systems, and equipment deployed throughout Amazon. As trusted partners, our Audiovisual Support Engineers work collaboratively with on-premise IT teams and other stakeholders to manage projects efficiently, serving as mentors and the main point of escalation within the team troubleshooting and resolving issues, providing solutions that maintain Amazon's operational excellence.
Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. As a trusted advisor and problem-solver, you'll take initiative to diagnose, troubleshoot, and resolve a wide variety of hardware and software issues by implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.
Key job responsibilities
Provide comprehensive technical support for the audiovisual equipment and systems throughout Amazon's corporate offices, including diagnosing and resolving issues with displays, projectors, audio, and video conferencing systems
Deliver high quality on-site support during meetings and events to ensure smooth operation, promptly troubleshooting any issues in real-time, and responding swiftly to equipment failures by implementing temporary solutions and minimizing downtime
Perform routine maintenance on equipment, including cleaning, replacing consumable components and firmware updates
Effectively manage and oversee IT asset inventories tracking usage, conducting audits, and ordering replacements as needed
Coordinate with vendors and service providers regarding maintenance contracts, equipment repairs and replacements
Maintain accurate documentation of AV equipment configurations, troubleshooting procedures, and support tickets, improving our overall global services
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.
Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.
If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Audiovisual Support Engineer at Amazon!
High school diploma or equivalent
Excellent customer facing skills
2+ years of corporate experience in the audiovisual sector with a proven record of effectively maintaining, installing and troubleshooting systems in a multi-user high availability environment
Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow
Travel between buildings in the local or regional area as required
Occasional after-hours work may be required based on the needs of the business
Proficient in English
Able to lift or carry equipment up to 40 lbs and use hand tools as needed
Ability to work at height (
Bachelor’s degree in Computer Science or IT related field
Crestron DMC-T or DMC-E Certification
SynAudCon Training
CompTia A+ and CompTIA Network+
Safety Management Training
Additional Certifications or formal training by AV manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)
Basic German language skills are beneficial
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.