Manager/Senior Manager (f/m) Service Line Lead

• Lead for a portfolio of services (Service Desk, End User 2nd Level Support, Application support) containing multiple teams and Customers;
• Effective resource allocation on projects and staffing;
• Responsible for the targets achievement;
• Build effective relationship with the clients to maintain good revenue increase for the organization;
• Support business strategy and portfolio development;
• Escalation Management;
• Monitor and review client’s project activities and ensure SLA & KPIs objective achievements;
• Process optimization and automation;
• Support in Service transitions;
• People management – Recruiting, Onboarding, Performance review, Learning and Development, salary review, objective definition agreements;
• Responsible for training and mentoring for Team Leaders;
• Coordinate with other heads of departments, integrating objectives and ideas for organizational growth;
• Third party (external partners) management;
• Ensures that internal controls are in place and always followed by the department.

• Experience in leading and delivering IT Services and Support;
• 5 years + of leadership and operations experience in a multinational corporate environment in the IT Managed Services area;
• Proven leadership skills, ability to motivate and direct staff working in IT support roles;
• ITSM/ITIL knowledge and proven experience;
• Advanced level of English and German;
• Good problem-solving, prioritization and decision-making skills;
• Excellent interpersonal and communication skills including the ability to work effectively with staff at all levels;
• Ability to tackle complaints and resolve disputes and conflicts;
• Expertise in process transitions, in the stability of operations and in the process improvement field;
• Project management (agile, waterfall) experience is a plus.

ENABLING YOU TO SHAPE A BETTER TOMORROW

As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.

MHP serves more than 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

For 25 years, MHP has been shaping the future with its customers. More than 4.000 MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.

MHP: DRIVEN BY EXCELLENCE.

http://www.mhp.com/

At MHP, you will continuously grow with your tasks in an innovative and supportive environment. That makes us the perfect sparring partner for your career. Both for professional input and business networking. Among other things, we offer:

• We support and appreciate colleagues as they are and celebrate our successes together.
• We always welcome creativity and new impulses.
• In terms of time and place - depending on the project, at home, in the office, at the customer.
• With us, you get the opportunity to grow in your tasks, in your knowledge, and in your responsibility.

You can find a comprehensive overview of our benefits here

The best thing is to apply now simply online via our JobLocator. Just a few clicks, and you can send us your application documents, such as CV, references, and project lists, if applicable. A cover letter is not required.

By the way: When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.

Do you still have questions? Then take a look at our FAQs on our careers page: https://www.mhp.com/en/career.

If you have any further questions, please contact our recruiting team at recruiting-romania@mhp.com