Program Manager, Middle & Eastern Europe (MEE) (m/f/d)

Program Manager, Middle & Eastern Europe (MEE) (m/f/d) Apply now » Apply now Start apply with LinkedIn Start apply with Xing Apply Now Start Please wait... Date: Dec 29, 2020 City: Walldorf, BW, DE Company: SAP Requisition ID: 268395 Work Area: Customer Service and Support Company: SAP Deutschland SE &Co.KG  Location: Walldorf Expected Travel: 0 - 90% Career Status: Professional Employment Type: Regular Full Time     SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.   Summary   We are looking for a program manager to manage multiple large scale, strategic projects, programs and engagements with some of SAP’s largest customers in the MEE Region spanning organizational and national boundaries including multiple business units and multiple service partners or vendors. The Role   When joining our MEE program management team, you will be part of a team of experienced program managers who act as a role model for outstanding leadership in projects, programs and co-innovations in order to achieve the highest levels of customer satisfaction and -success leading to high solution adoption and renewal rate. Our services include: Leading the implementation of complex transformational programs, responsible for all aspects of customer facing delivery Providing input and support the bid process with program management best practices De-Escalation Management for projects that are troubled or at risk Coaching and Mentoring of MEE project managers Conducting project management reviews and advising projects and programs in proper governance and execution Defining, maintaining and improving tools and program management methods appropriate for MEE delivery. You also have an important role in securing digital project references, collecting intellectual capital, lessons learned and providing inputs in harmonizing project and program management standards and processes. While we expect you to ensure effective project oversight, engagement, program and project reviews to affect customer success, we also provide a supportive onboarding and coaching for your personal success in this role. This role reports into the Head of Delivery and Program Office for Middle and Eastern Europe, Customer Success Services. Experience or Role Requirements   As Program Manager, MEE you will have: Profound project and program management experience in >20 Mio. €, large scale, high risk, or strategic software implementation programs Demonstrated a proven track record in customer success Demonstrated experience in leading geographically distributed and cross functional teams within a formalized methodology Solid experience in international and multi-cultural transformational programs Strong leadership, people and stakeholder management skills and competencies Deliver the expected commercial performance and outstanding outcomes for our customers You should bring in: “Cool head, warm heart, working hands” Languages German & English: Fluent verbal and in writing required Education, Trainings and Qualifications Formal trainings and certification in project and program management (PMP or similar), agile project management SAP implementation framework Activate desired but not required. About the Team   <