Amazon’s Risk Operations & Resilience (ROR) Disaster Recovery & Investigations (DRI) organization is seeking a Project Manager (PM) to support cross-functional teams in the stabilization and triage, environmental health & safety, and management of repairs for the recovery of buildings following a disaster incident. Due to the nature of the role in supporting Amazon facilities facing the aftermath of a disaster, this role will be a remote role based out of Germany and must be available to travel on short notice. This role will participate in on-call rotations (including after hours, weekends and holidays) for emergency response support. This role requires travel up to 40% of the time throughout the EU region with travel to the United States occasionally.
This role will support a wide range of business units within Operations, to include fulfillment centers, distribution centers, delivery stations and similar industrial warehouse occupancies. This role will manage construction and restoration vendors, driving efficient decision making throughout the physical repair and recovery process while prioritizing on-site safety. This role will use project management core competencies in building construction, equipment maintenance, and/or building systems design. This role will also support inventory assessment and disposition efforts for disasters involving damage to inventory. This role will partner closely with multiple stakeholders to include, Operations, WHS, Environmental, Asset Management, and Legal.
This role will be a key part of the DRI team within Amazon Global Realty, providing both tactical and strategic support with a focus on implementing and executing processes, protocols and programs across WW Operations. This role will partner with the site and regional Incident Management Teams (IMT) in the triage and recovery of an incident, and will partner with vendor resources. This role will identifying downstream partners who need prompt notification and response to disaster incidents, including WW Asset Management, Risk Management, and Legal. This role will lead cross-organization recovery calls during active disasters and area-wide events across Europe. This role will also virtually support DRI operations in the United States on a rotational as-needed basis.
The ideal candidate thrives in a fast-paced operational environment and will move quickly taking a collaborative approach to problem solving inside and outside the organization. The candidate will be comfortable leading senior leader and executive calls while also positively influencing decision making through peer-to-peer leadership. Your primary role will be to partner with stakeholders to support site-based response and recovery from physical disasters such as fires, floods and earthquakes, and support DRI recovery operations from incident triage through operational recovery. Your expertise is in process and program management within an operational environment, with an ability to leverage functional expertise from trusted vendors and throughout Amazon. Strong written and verbal communications skills are a must, including the ability to participate or guide conversations during crisis events creating a calming experience for our internal customer.
Key job responsibilities
• Represent DRI on-site during recovery operations.
• Lead recovery phases of an incident by facilitating recovery calls with Site Leadership and Regional Support Stakeholders.
• Support site WHS with review of JHAs
• Manage the assessment of impact to assets (building core and shell, inventory, MHE, etc.)
• Manage the removal of damaged and salvageable inventory
• Manage the demolition. remediation and repair of impacted facilities
• Participate in cross-department after-action-reviews (AARs) on-site, focused on process improvements.
• Participate in on-call rotations (including after hours, weekends and holidays) for emergency response support, including travel up to 40% of the time within region.
• Create, track and report operational metrics on Monthly and Quarterly Business Reviews (MBR/QBR).
• Develop policies, plans, and methods for managing the physical response, repair, and recovery of disaster incidents, with a focus on the preplanning and early triage phases of a disaster.
• Lead process improvement projects incorporating Amazon’s Disaster Recovery phased approach and align with existing business continuity and emergency response plans.
• Participate as a stakeholder reviewer of emergency response plans, and similar self-service tools for site leaders to effectively triage disaster events and coordinate with the broader disaster recovery jump-team.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - DEU
• Bachelor’s degree or experience related to disaster-related commercial/industrial facility investigations and/or reconstruction.
• Experience in managing safety programs for construction, warehouse operations and disaster recovery environments.
• Experience managing physical repairs to commercial buildings, assets, and/or key infrastructure
• Field experience within construction management, plan review, engineering inspections or similar.
• Project Management Professional (PMP)® with ability to set timelines, milestones, and track toward completion within a high-stress, fast paced environment.
• Working knowledge of standard lease language, property insurance contracts, construction/development agreements, or similar.
• Technical writing experience with a focus on creating reports for senior leadership and stakeholder groups.
• Proven ability to ask probing questions across building infrastructure and technical matters.
• Strong verbal and written communication skills, with ability to communicate appropriately in privileged work, while fostering collaboration to unblock investigation progress and reconstruction work.
• Strong verbal and written communication skills with ability to communicate quickly, clearly, and effectively.
• Extensive knowledge of safety and health laws and regulation and practices of investigations and workplace safety, specifically in the construction and/or warehousing environment.
• Excellent problem-solving skills, an ability to innovate, and attention to detail.
• Experience interfacing with and influencing site leaders and interdepartmental stakeholders.
• Ability to identify, develop and implement department goals and strategies.
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